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Jio - WiFi Engineer - Routing & Switching

Jio - WiFi Engineer - Routing & Switching

Reliance jio infocomm LtdMumbai
30+ days ago
Job description

Role : Managed Wi-Fi Support Engineer

Job Description : Position Overview :

A Managed Wi-Fi Support Engineer plays a crucial role in overseeing and maintaining the performance and reliability of managed Wi-Fi networks, often for a variety of clients in a business or enterprise environment. Heres a detailed job description for this role :

Responsibilities :

Network Monitoring and Troubleshooting :

  • Continuously monitor managed Wi-Fi networks to ensure optimal performance and quick resolution of any issues.
  • Use diagnostic tools to troubleshoot network problems and perform root cause analysis on connectivity or performance issues.

Client Support :

  • Provide direct support to clients for all Wi-Fi related issues, including configuration, authentication, network access, and consistent performance.
  • Respond to customer inquiries in a timely and professional manner.
  • System Maintenance :

  • Perform regular updates and maintenance on network hardware (like routers, switches, and access points) and software to ensure security and efficiency.
  • This includes applying patches and upgrading systems as necessary.
  • Installation and Configuration :

  • Assist with the installation and configuration of Wi-Fi hardware and management software.
  • Set up user accounts, permissions, and access controls according to security policies.
  • Performance Optimization :

  • Analyze network traffic, usage patterns, and client feedback to optimize the performance and scalability of Wi-Fi networks.
  • Make recommendations for enhancements and upgrades to improve overall service quality.
  • Documentation :

  • Maintain comprehensive documentation regarding network configurations, processes, and service records.
  • This documentation should be regularly updated and available for audits and compliance checks.
  • Training and Guidance :

  • Provide training and guidance to users on how to utilize network resources effectively.
  • Create user manuals and FAQ resources for client reference.
  • Security Compliance :

  • Ensure all managed Wi-Fi networks comply with relevant laws and regulations regarding data security and privacy.
  • Implement and manage network security tools and protocols, such as firewalls, VPNs, and encryption technologies.
  • Skills and Qualifications :

  • Bachelors Degree in Computer Science, Information Technology, or related field.
  • Knowledge of network diagnostic, monitoring, and management tools.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent communication and customer service skills.
  • Knowledge in network management and support, specifically with Wi-Fi technologies.
  • Strong understanding of networking protocols (e.g., TCP / IP, DHCP) and a working
  • understanding of Wi-Fi standards (IEEE (desirable but not essential) :

  • Certified Wireless Network Administrator (CWNA)
  • Cisco Certified Network Associate Wireless (CCNA Wireless)
  • CompTIA Network+
  • This role demands a mix of technical expertise, proactive maintenance, and excellent interpersonal skills to ensure that Wi-Fi services are seamless, secure, and efficient for all users.

    ref : hirist.tech)

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