Talent.com
This job offer is not available in your country.
Senior Genesys & Contact Center Data Specialist

Senior Genesys & Contact Center Data Specialist

ObjectwaysChennai, Tamil Nadu, India
30+ days ago
Job description

Job Title : Senior Genesys & Contact Center Data Specialist

Location : Chennai, India (Onsite / Hybrid preferred)

Employment Type : Full-time

About the Role :

We’re looking for a senior-level professional with deep expertise in Genesys Contact Center Solutions and a strong command of Contact Center data. This is a high-impact role where you’ll drive performance optimization, support data strategy, and collaborate across multiple teams. Experience in FinTech or complex, data-rich environments is a strong plus.

What You’ll Do :

  • Serve as the go-to expert on Genesys architecture, data structure, and reporting
  • Work with large, complex Contact Center datasets to identify patterns and performance gaps
  • Collaborate across engineering, analytics, operations, and business teams to align goals and improve customer experience
  • Translate business problems into data questions—and turn data into actionable insights
  • Own and document best practices for data usage across Contact Center initiatives
  • Support integration and optimization of Genesys within a broader tech ecosystem

What We’re Looking For :

  • 6+ years of experience with Genesys Contact Center platforms
  • Solid understanding of Contact Center operations and data, including KPIs, routing logic, and Reporting tools
  • Strong experience with data analysis, dashboards, and business intelligence tools
  • Excellent communication skills; comfortable interacting with technical and non-technical stakeholders
  • Experience in FinTech or regulated environments is preferred
  • Must be based in Chennai, India or open to relocating
  • Create a job alert for this search

    Senior Data Specialist • Chennai, Tamil Nadu, India

    Related jobs
    • Promoted
    Senior Data Center Technician- OCI

    Senior Data Center Technician- OCI

    OracleChennai, Tamil Nadu, India
    Looking for experienced Data center technicians who are willing to join the Oracle Cloud data center and work on some cutting edge data center technologies. Responsible for effective delivery of tec...Show moreLast updated: 1 day ago
    • Promoted
    Senior Manager Technology

    Senior Manager Technology

    FirstsourceChennai, IN
    The Senior Manager – Technology will be responsible for overseeing the implementation of contact center solutions, developing and integrating Generative AI (GenAI) technologies, and writing code mo...Show moreLast updated: 25 days ago
    Customer Solution Design Specialist

    Customer Solution Design Specialist

    the abt groupINDIA
    Your Role And Responsibilities.Are you a passionate technical architect with focus on Genesys Contact Center solution? Our Technical Design Team is on the front line of helping customers succeed us...Show moreLast updated: 30+ days ago
    cONTACT CENTER

    cONTACT CENTER

    bounceINDIA
    CONTACT CENTER (Mumbai / Bengaluru) JOB DESCRIPTION.Managing inbound and outbound calls.Will also handle party enquiries and drive conversions. Must have excellent communication skills with good comma...Show moreLast updated: 30+ days ago
    Contact Center Engineer, Senior Associate

    Contact Center Engineer, Senior Associate

    RSMINDIA
    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their ful...Show moreLast updated: 30+ days ago
    Genesys Developer

    Genesys Developer

    ScaleneWorksChennai, Tamil Nadu, India
    Quick Apply
    Genesys Cloud (PureCloud) or Genesys Engage.Genesys Routing, IVR, and Call Flow Design.API Integration with Genesys Cloud. Knowledge of Genesys SDKs (Platform / Media SDK).Scripting and Configuration ...Show moreLast updated: 30+ days ago
    • Promoted
    Google CCAI Solution Architect - CX Transformation Practice

    Google CCAI Solution Architect - CX Transformation Practice

    RED GlobalChennai, IN
    Google CCAI Solution Architect - CX Transformation Practice.We are seeking an experienced and innovative Solution Architect to join our Customer Experience (CX) Transformation practice team, focusi...Show moreLast updated: 1 day ago
    DW Executive- L1

    DW Executive- L1

    Hexaware TechnologiesChennai
    IT experience in customer service technologies including Contact center cloud based products, solution design and implementation. Experience with Amazon Connect, Contact Flow Design, Lambda Integrat...Show moreLast updated: 30+ days ago
    Senior Voice Network Engineer

    Senior Voice Network Engineer

    UnisysINDIA
    What success looks like in this role : .Provide support for the Global Contact Center ACD.Provide support for the audio / Video conferencing. Ensure video conferencing endpoints are operational and up t...Show moreLast updated: 30+ days ago
    Data Center Governance and Engineering Specialist

    Data Center Governance and Engineering Specialist

    UBSINDIA
    At UBS, we embrace flexible ways of working when the role permits.We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working.Our purpose-led culture an...Show moreLast updated: 30+ days ago
    Senior Data Catalogue Specialist

    Senior Data Catalogue Specialist

    ASTRAZENECAINDIA
    Senior Data Catalogue Specialist.Join us at AstraZeneca's GBS Data Office (GDO) as a Senior Data Catalogue Specialist.In this role, you will be responsible for the systems, business rules, and proc...Show moreLast updated: 30+ days ago
    Senior Network / Data Center Engineer

    Senior Network / Data Center Engineer

    Anicalls (Pty) LtdChennai, India
    Demonstrates a strong working knowledge of how IT processes enable employee productivity.Employs a consultative and proactive approach to understanding requirements, designing effective techniques,...Show moreLast updated: 30+ days ago
    GN - SONG - Service - Genesys - Manager

    GN - SONG - Service - Genesys - Manager

    AccentureChennai, CDC5B
    Genesys)+(Level 7-Manager)+(Entity -S&C GN).Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad.Genesys, Genesys pure cloud, Genesys cloud. Genesys PureConnect, Genesys Engage, Consulting experienc...Show moreLast updated: 30+ days ago
    Data Specialist

    Data Specialist

    StraiveChennai, Tamil Nadu, India
    Shift Time Zone : US Eastern business hours.Experience Required : [3+ Years].Salary : [₹10L - ₹12L Per Annum based on experience]. Qualification : Bachelor's degree from an accredited college or univers...Show moreLast updated: 12 days ago
    Data Scientist - Senior Specialist

    Data Scientist - Senior Specialist

    NASDAQINDIA
    Nasdaq Technology is looking for a passionate.Bangalore technology center in India.If Innovation and effectiveness drive you forward this is the place for you!. Nasdaq is continuously revolutionizin...Show moreLast updated: 30+ days ago
    Senior Specialist - Data Center Operations

    Senior Specialist - Data Center Operations

    NTT DATAKarnataka, India
    Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 30+ days ago
    Data Center Infrastructure Specialist Lead

    Data Center Infrastructure Specialist Lead

    Nvidia Graphics Pvt LtdINDIA
    Data Center Infrastructure Specialist at NVIDIA.Data Center Infrastructure Specialist.Academic and commercial groups around the world are using NVIDIA products to revolutionize deep learning and da...Show moreLast updated: 30+ days ago
    • Promoted
    IVR Tester (Genesys)

    IVR Tester (Genesys)

    SISL GlobalChennai, IN
    Job Title - IVR Tester (Genesys).Responsibility of / Expectations from the Role.Understand the Architecture of the system. Communication with Stakeholders.Desing and create test cases and Cyara scri...Show moreLast updated: 10 days ago