Job Title : Senior Genesys & Contact Center Data Specialist
Location : Chennai, India (Onsite / Hybrid preferred)
Employment Type : Full-time
About the Role :
We’re looking for a senior-level professional with deep expertise in Genesys Contact Center Solutions and a strong command of Contact Center data. This is a high-impact role where you’ll drive performance optimization, support data strategy, and collaborate across multiple teams. Experience in FinTech or complex, data-rich environments is a strong plus.
What You’ll Do :
- Serve as the go-to expert on Genesys architecture, data structure, and reporting
- Work with large, complex Contact Center datasets to identify patterns and performance gaps
- Collaborate across engineering, analytics, operations, and business teams to align goals and improve customer experience
- Translate business problems into data questions—and turn data into actionable insights
- Own and document best practices for data usage across Contact Center initiatives
- Support integration and optimization of Genesys within a broader tech ecosystem
What We’re Looking For :
6+ years of experience with Genesys Contact Center platformsSolid understanding of Contact Center operations and data, including KPIs, routing logic, and Reporting toolsStrong experience with data analysis, dashboards, and business intelligence toolsExcellent communication skills; comfortable interacting with technical and non-technical stakeholdersExperience in FinTech or regulated environments is preferredMust be based in Chennai, India or open to relocating