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Quality & Process Excellence Manager
Quality & Process Excellence ManagerJuniper Networks • Bengaluru, Republic Of India, IN
Quality & Process Excellence Manager

Quality & Process Excellence Manager

Juniper Networks • Bengaluru, Republic Of India, IN
23 days ago
Job description

Job Description :

Title – Business Process Manager - Six Sigma Black Belt

Department : Customer Experience Engineering

Summary

We are looking to hire a Six Sigma Black Belt into the Quality Methods team to lead various data analysis activities and support a number of exciting Quality improvement initiatives in the HPE Networking Business Unit

  • Black Belt leads and manages Six Sigma project portfolios in order to accomplish measurable business process improvements. Employs Six Sigma methodology and analytics into organizational operations.
  • Works with professionals in the design, development, supply chain and customer success / services to accomplish key projects that may be complex and detail-oriented

Responsibilities

  • Provide DMAIC based approach to projects to drive business value for the company, lead focused, collaborative, cross-functional deep-dive workshops for high priority initiatives and bring process and data driven focused approach to support the organization's goals
  • Lead & Project Manage large Cross functional initiatives to Improve Customer Experience & Quality
  • Lead Postmortem (Lessons learnt) activity for Critical Escalations & Field Issues
  • Responsible for the analysis and summary of findings from studies for the purpose of decisions regarding various parameters like Quality, Efficiency, Cost reduction, Customer Satisfaction
  • Provide Yellow belt and Green belt training to potential candidates and upon request from the business.
  • Provide strong project management skills, expertise in quality management and ability to make major changes in organization – not let things fall through the cracks
  • Change management – Drive sustainable change through the organization through collaboration and cross function work. Establish process, procedures to ensure sustainability of project results
  • Skills and Competences

  • Six Sigma Black Belt Certified with 5 yrs. of experience leading Six sigma projects
  • Proficiency with statistical techniques, flow charting, business analysis and experience in engineering, supply chain and customer success / services environment in technology industry.
  • Proficient using statistical software like Minitab, SAS, Stata, R etc.
  • Proficient in Machine learning techniques and application into quality related projects
  • Knowledge of Python to extract and manipulate data sets to perform complex data analysis is a plus
  • Prior experience of working in an outsourced supply chain environment with contract manufacturers
  • Prior experience of working and / or incorporating six sigma techniques and methodologies into the normal way of doing things versus through a "big program"
  • Prior experience of managing and facilitating cross functional improvement projects (drive projects and results with the teams that not directly reporting into your function)
  • Strong communication skills to manage cross-functional teams and stakeholders across the globe
  • Ability to enable organization to become more self-sufficient and self-sustaining in process improvement endeavors
  • Ability to influence peer groups and senior executives, and work with globally to distributed teams and functions
  • Ability to coach and mentor other resources about six sigma methodology and drive a culture of quality in the organization
  • Project Management (PMP) a plus
  • Master’s Degree desirable
  • Experience with other continuous improvement methodologies like Kaizen, Lean etc.
  • Moderate travel will be required
  • Self starter with ability to manage projects independently & ability to flexibly work with stakeholders across globe
  • If you find the job description aligns with your experience, please share your updated resume at risingh@juniper.net .

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    Quality Manager • Bengaluru, Republic Of India, IN

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