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Customer Advisor (Order Support)

Customer Advisor (Order Support)

concentrix bpo pvt ltdINDIA
30+ days ago
Job description

Job Title :

Customer Advisor (Order Support)

We are seeking a detail-oriented and customer-focused individual to join our team as an Order Support Coordinator. In this role, you will manage order-related tasks through our internal system, handle outbound calls to update or assist customers, and coordinate with internal teams via email to resolve order-related issues. This position requires strong communication skills in both Thai and English and a proactive, solution-oriented mindset.

Responsibilities :

  • Manage order processing and related tasks via the internal system
  • Conduct outbound calls to customers to provide updates or resolve issues
  • Communicate effectively via email with internal teams and customers regarding orders

Preferred Qualification :

  • Strong logical and critical thinking skills
  • High attention to detail
  • Fluent spoken English for communicating with international customers

    • Required Qualification :

  • Thai national
  • High school diploma
  • Fluency in both Thai and English (CEFR B2 above) is required, including reading, writing, and speaking skills.

    • Work Location :

    Onsite - Bangna Bhiraj Tower

    Working Shift & Day :

  • Shift pattern and day will be provided in advance
  • Shift starting time from 06 : 00 to 12 : 00
  • 1 month training
  • Workday can be any 5 days of the week, weekly off can be any 2 consecutive days of the week (there could be occasions where weekly off is split)

    • Benefits

  • Monthly KPI & Attendance incentives
  • Medical / Accident Insurance

    • Location :

    THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706

    Language Requirements :

  • Time Type : Full time

    • If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

    Locations - Location

    THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706

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    Customer Support • INDIA