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Software Testing Manager.

Software Testing Manager.

ZF GroupChennai, TN, IN
20 days ago
Job description

Req ID | GBS Chennai, India, ZF Commercial Vehicle Control Systems India Limited

Customer Care Engineer

About the Team :

  • ZTrust revolutionizes user onboarding with seamless Omnichannel Identity & Access Management, ensuring swift, effortless, and secure app access. It simplifies security across applications, while making password policy creation a breeze. Bid farewell to complexity and embrace efficiency with ZTrust.

What you can look forward to as Customer Care Engineer (m / f / d) :

  • Second-line support for Service Desk and OPS, special care first-line support for field test customers (FT engineers) & Thorough incident analysis
  • Inter-departmental escalation of problems (R&D, hosting, customizing & integration)
  • Evaluate functional analysis documents, create and maintain training documentation & Train Service Desk on new features before every major release
  • Update and maintain knowledge base and service trees with known issues and guidelines
  • Define customer acceptance criteria, create and update test scripts for new software features and validate new software and hardware in field test environment
  • Report, follow up and escalate issues with R&D, hosting, customizing & integration & Plan and execute occasional field visits at field test customers for new software or hardware
  • Approve or disapprove the release of new features, changes and hosting setup & Communicate and coordinate the extended field test rollout

    • Your profile as Customer Care Engineer (m / f / d) :

  • Communicative and customer-oriented & Team player, strong cooperation skills
  • Highly analytical, precise, eye for details & Planning and coordination skills
  • Experience with incident handling / problem resolution management & Experience with software and hardware development
  • Experience with ICT and electronics & Good English speaking and writing skills
  • Knowledge in Regression , smoke, integration, UI testing & Knowledge in automation testing is an added advantage

    • Why should you choose ZF Group in India?

  • Innovative Environment : ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
  • Diverse and Inclusive Culture : ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
  • Career Development : ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
  • Global Presence : As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
  • Sustainability Focus : ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.
  • Employee Well-being : ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.
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    Software Software Testing • Chennai, TN, IN