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Customer Service Associate

Customer Service Associate

TELUS DigitalNoida, Uttar Pradesh, India
14 days ago
Job description

Role & responsibilities : -

  • Performing inbound calls from wire transfer customers and agents.
  • Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.
  • Process transactions involving large sums of money and ensure accuracy.
  • Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
  • This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
  • Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
  • Processing customers orders and ensuring its accuracy and completion.
  • Participating in continuous training sessions and sharing best practices.
  • Show good oral and written skills for call escalation via call sheet completion or call escalation.
  • Share helpful tips and best practices with the team.
  • Take part in regular training to improve your skills.

Preferred candidate profile : -

  • Educational Qualification : Any Graduate.
  • Languages Required : Must speak English and Hindi, plus any regional language (Punjabi, Urdu, Bengali).
  • Language Proficiency : Good command of English (C1 or C2 level).
  • Experience : At least 6 months of customer service experience voice process.
  • Excellent communication in English.
  • Should be comfortable in night shifts and rotational week offs.
  • Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.
  • Team player with respect, courage, humble, integrity, attention to detail, focused minded.
  • Working Model : 24
  • 7 (work from Office)
  • Candidate should be comfortable with English, Hindi and 1 more regional language(Spoken)
  • Perks and benefits : -

  • Salary Range- For Voice 3.4 LPA - 4.20 LPA
  • Medicare Facility(free online consultation with Doc)
  • Location : Noida Sector 135
  • Free pick up and drop facility will be provided within 35 Kms.
  • Life Insurance
  • Medical Insurance
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    Customer Service • Noida, Uttar Pradesh, India