Customer Service Associate

Role & responsibilities : -

• Performing inbound calls from wire transfer customers and agents.
• Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.
• Process transactions involving large sums of money and ensure accuracy.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.
• Share helpful tips and best practices with the team.
• Take part in regular training to improve your skills.

Preferred candidate profile : -

Perks and benefits : -