MEGA WALK IN DRIVE | TELUS Digital Hiring Freshers | Technical Support Executive (Voice / Non Voice)

TELUS Digital is Hiring Freshers and Experienced candidates for Technical Support Executive (Voice / Non Voice)

Walk In Details

Walk in Date -21st June 2025, Saturday

Walk-in Time - 11.00 AM- 4 PM IST

Venue : TELUS DIGITAL, Tower-6 UG Floor, Candor TechSpace, Sector 135, Noida, Uttar Pradesh, 20130

Work Location : Sector 135, Noida

Role & Responsibilities

• Works with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Schedules a technician dispatch for on-site service calls when necessary.
• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile

Perks and Benefits

Interview Process