senior manager collections

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Manager Cash & Collections

We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual Consolidated and Automated). In this role you will be encouraged to work on strict deadlines in a fast paced business environment while being a good great teammate and should have led a team size of 40 to 50 people.

Responsibilities

Proactively resolve people issues and ensure that attrition is well below the defined target Leading operations and spearheading processes for excelling business targets for the Business Unit

Need to lead all the activities related to Cash and Collections domain

Balance Cash related to collections and dispute management implement & enforce to strategy

Interaction with end customers via Calls and Emails for collecting pass due amounts

Meeting collections numbers / targets (monthly / quarterly / yearly)

Customer and Country / Regional FD Relationship Management through e-mail fax and conference calls.

Dispute Balancing related to invoice cash and collection issues

Lead and participate in conference calls with Country / Regional Financial Managers.

Participate in governance meetings at country / region level. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards

Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects)

Timely and effective communication with internal departments for issue resolution

Should have understanding on All outcome-based reports should able to drive daily and weekly cash and Collections target

Person should have good understanding on some key critical metrics like Days to Collect collection efficiency Un- allocated cash and Un- applied cash

Qualifications

Minimum qualifications

graduation (MBA Finance preferred)

Meaningful work experience in Cash and Collections

Preferred qualifications

Excellent Interpersonal Skills

Proficient in MS Office applications especially in MS excel

SAP knowledge and experience in generating reports from SAP would be an added advantage

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Senior Manager

Key Skills

Program Management,FDA Regulations,Management Experience,Facilities Management,Clinical Development,Data Management,Quality Systems,Project Management,Research & Development,GLP,Budgeting,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1