Guest Services Professional

Position : Guest Relations Executive (Operations & Business Development Focus)

Overview :

We are seeking a dynamic and proactive Guest Relations Executive who combines strong operational expertise with business development acumen . The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.

Key Responsibilities

Operations & Guest Experience

• Manage day-to-day operations efficiently to ensure seamless guest experiences.
• Address guest concerns effectively, both pre-booking and post-booking , ensuring timely resolution and satisfaction.
• Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
• Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
• Implement and monitor upkeep schedules and regular property inspections.
• Supervise and coordinate housekeeping staff , ensuring quality and efficiency.
• Ensure consistent quality control across guest rooms and common areas.
• Coordinate repairs and maintenance as needed to ensure operational continuity.

Business Development & Revenue Initiatives

Vendor & Staff Coordination

Qualifications & Skills