JOB TITLE
Senior Manager – IT Vendor Governance
DEPARTMENT
LOCATION
SUB-DEPARTMENT
IT Governance and PMO
TYPE OF POSITION
Full-time
REORTS TO
Head-IT Governance and PMO
The role plays a critical role in vendor governance through establishing, implementing, and maintaining a robust vendor governance framework for IT vendors, ensuring optimal performance, compliance, and value delivery through structured oversight of Service Level Agreements (SLAs), vendor scorecards, and key performance indicators (KPIs). This role is expected to drive continuous improvement, risk mitigation, and strategic alignment with business objectives by fostering strong vendor relationships and rigorous performance management.
KEY DUTIES & RESPONSIBILITIES OF THE ROLEBusiness
Develop and implement a comprehensive vendor governance strategy, including creation of vendor scorecards and performance dashboards.Define, negotiate, and monitor SLAs and KPIs for all IT vendors, ensuring measurable and actionable performance metrics.Oversee management and enforcement of penalties and incentives as per contractual agreements.Analyze vendor performance data to identify trends, issues, and areas for improvement, recommending corrective actions as necessary.Lead the planning and execution of regular steering committee meetings with vendors and key stakeholders, ensuring transparent communication and timely decision-making.Customer
Build and nurture strategic relationships with key IT vendors and internal stakeholders to ensure alignment with business goals.Act as the primary point of contact for business units regarding IT vendor performance, issue resolution, and escalations.Facilitate cross-functional collaboration between IT, procurement, legal, risk, and business teams to ensure effective vendor governance.Internal Process
Develop, document, and maintain vendor management policies, procedures, and governance frameworks.Ensure all vendor engagements comply with regulatory, statutory, and internal risk and compliance requirements.Maintain a central repository of vendor contracts, SLAs, scorecards, and performance reports.Drive continuous improvement initiatives to enhance the effectiveness of the vendor governance program.Monitor and report on vendor risks, ensuring timely mitigation and escalation as required.Learning & Performance
Providing leadership, direction, and strategy to the team.Motivate team to work together in the most efficient manner.Ensure goal-setting, midyear -review and annual appraisal process happens within specified timelines for self.Ensure adherence to training man-days / mandatory training programs for self.Key Performance IndicatorsVendor onboarding timeVendor lifecycle completion rateVendor Performance Scorecard ratingsCost savings achieved through negotiation and process improvementVendor compliance and contract adherence ratesStrength and effectiveness of vendor relationshipsVendor satisfaction levelsMINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLSEducational
Qualifications
Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.Master’s degree is a plus.Experience
9-15 years of proven experience in vendor management, procurement, or a similar role.Certifications
CPSM, PMP are a plusFunctional Skills
Deep understanding of IT contracts, SLAs, KPIs, and vendor risk management.Analytical and problem-solving abilitiesProficiency in data analysis and reporting.Familiarity with contract management principles and procurement tools.Excellent organizational skills and attention to detail.Ability to work collaboratively with cross-functional teams and manage multiple priorities