Client Relationship Associate

Company Description

President Education Company is redefining learning through ‘Edutravel’, transforming travel into a global classroom. In collaboration with top universities in Singapore and London, we offer certified programs that integrate academic excellence, industry insights, and cultural immersion. Our programs provide access to world-class faculty and industry leaders, bridging education with real-world applications. Combining academics, industry exposure, and global networking, we empower students and professionals to gain international perspectives and unlock new opportunities.

Role Description

We are seeking a dynamic and customer-focused  Client Relationship Associate  to join our team. In this role, you will be the first point of contact for leads and clients—building strong relationships, understanding their needs, offering solutions, and ensuring a smooth and positive experience. If you enjoy connecting with people, resolving issues, and helping clients succeed, this role is for you.

Key Responsibilities :

• Engage with potential and existing clients via phone, email, and messaging platforms.
• Understand customer requirements, provide relevant information about our services / products, and guide them through the onboarding process.
• Follow up with leads and nurture relationships to drive conversions and retention.
• Maintain accurate records of client interactions, feedback, and follow-ups in the CRM system.
• Collaborate with internal teams (sales, support, operations) to ensure smooth delivery and high client satisfaction.
• Handle basic client queries and escalate complex issues when required.
• Meet individual and team targets for client engagement, sales, or support metrics.
• Participate in periodic training to improve product knowledge and customer communication.

Qualifications :

Preferred :

What we offer :