Telecaller Inbound

Roles & Responsibilities :

• First point of contact for any grievance management of customer
• Create tickets based on customer query / grievance and works on it
• Close the ticket as per timeline agreed and communicate to customer
• If grievance is not resolved, assign it to next level as per matrix
• Prompt, energetic and follow the timeline
• Comply to defined processes

Mandatory Skills :

1. Graduate / PG from any recognised university 2. Minimum 3 years of experience in tele calling-inbound