Customer Support Executive

Job Description

Job Title : Customer Support Executive

Job Location :  Sivakasi

Job Type :  Full-time

Company Name : Stutzen corporate Private Limited

Job Summary :

We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction and loyalty.

Requirements

Key Responsibilities :

Respond to customer inquiries via phone, email, chat, and social media.

Provide accurate, valid, and complete information by using the right tools and resources.

Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Maintain a positive, empathetic, and professional attitude toward customers always.

Identify customer needs and assist them in using specific features or services.

Collaborate with other departments to ensure seamless customer service.

Keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines, and policies.

Escalate unresolved issues to the appropriate internal teams.

Assist in creating reports on customer feedback and service trends.

Requirements and Skills :

Proven experience as a Customer Support Executive, Customer Service Representative, or a similar role.

Excellent communication and interpersonal skills.

Ability to multi-task, prioritize, and manage time effectively.

Strong problem-solving skills and attention to detail.

Proficiency in Microsoft Office Suite and customer service software.

Ability to work independently and as part of a team.

Educational Requirement : B.Sc computer science, BCA or any relevant degree

Benefits

Benefits :

Competitive salary and performance-based incentives.

Comprehensive training and development programs.

Opportunities for career growth and advancement.

Flexible work environment.

If you are a proactive individual with a passion for customer service and problem-solving, we invite you to apply and become a valued member of our team.

How to Apply :

Interested candidates can apply through  https : / / stutzen.zohorecruit.com / jobs / Careers

Requirements

Qualifications & Skills : Masters degree in computer science, Information Technology Demonstrated success in implementing technology strategies that drive innovation and operational excellence. Expertise in software development methodologies, cloud technologies, cybersecurity, and data management. Excellent leadership, communication, and interpersonal skills. Strategic thinking, problem-solving ability, and a track record of effective decision-making.