Spanish Speaker Q2 - 2025 - Technical

Job Title :

Spanish Speaker Q2 - 2025 - Technical

Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to brain-bending!) and ensuring seamless experiences in responding to basic / complex inquiries of a technical nature including hardware / software, or other designated client products.

As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products / services. You'll wear many hats troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.

Essential Functions / Core Responsibilities

• Provide prompt and accurate technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot basic to complex technical customer issues; including hardware, software, networking, or other designated client products.
• Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
• Document and escalate unresolved issues to higher-level support teams.
• Maintain detailed records of customer interactions and support activities.
• Proactively identify and address potential customer issues to prevent escalations.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Serve as a resource to other support personnel.
• Participate in ongoing training and development to stay abreast of the latest technology advancements.
• Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
• Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.
• Participate in activities designed to improve customer satisfaction and business performance.

Candidate Profile

Our benefits

Career Framework Role

Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and proceduresstarter without sustained metric performance levels.

We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

Location :

EGY Cairo - Building F16

Language Requirements :

Spanish

Time Type :

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Locations - Location

EGY Cairo