Telesales specialist

Job Title : Telesales Executive

Location : Mankavu, Kozhikode

Employment Type : Full-time | Permanent | Also open to Freshers

Xylem Learning is expanding its counselling and sales team and is looking for enthusiastic, results-focused Student Counsellors. In this role, you will play a critical part in the company's growth by guiding prospective students and parents toward informed academic decisions, effectively promoting Xylem's educational programs, and driving enrolments.

This is a fantastic opportunity for individuals with a background in academic advising, consultative sales, or the education sector who are driven by the dual goals of helping learners succeed and achieving ambitious business targets.

Primary Responsibilities

Lead Engagement : Initiate contact with prospective students and parents via structured outbound and inbound calls utilizing the provided lead database.

Personalized Guidance : Conduct in-depth needs assessments to understand each student's academic goals, challenges, and aspirations , and then recommend the most suitable Xylem Learning programs.

Program Advocacy : Confidently and persuasively present and promote Xylem Learning’s diverse course offerings.

Relationship Management : Cultivate strong, trust-based relationships through personalized counselling, consistent support, and regular follow-ups.

Target Achievement : Consistently meet or exceed monthly and quarterly enrolment and revenue targets.

Data Management : Maintain accurate and up-to-date records of all calls, follow-ups, and enrolments within the CRM system.

Collaboration : Work closely with the academic, marketing, and operations teams to stay informed about new programs, offers, and initiatives.

Process Improvement : Provide valuable feedback to leadership to enhance lead quality, conversion strategies , and the overall student experience.

Required Qualifications & Experience

Education : Bachelor’s degree in any discipline.

Experience : 0–2 years of relevant experience in academic counselling, student advisory, or sales (prior experience in the education sector is a distinct advantage).

Performance : Proven track record or strong capacity to meet or surpass sales / enrolment targets.

Key Skills & Attributes

Communication : Excellent persuasion, negotiation, and overall communication skills.

Interpersonal : Strong capacity for relationship-building and interpersonal rapport.

Drive : Self-motivated, proactive, and intensely target-driven work approach.

Adaptability : Solution-oriented and able to adapt quickly in a demanding, fast-paced setting.

Language : Proficiency in Malayalam is preferred ; good English communication skills are desirable.