Technical Assistant

Company Description

Perfectos HK Limited is a global leader in the innovation, manufacture, and marketing of industrial specialty inks for the fabric and general label industry. Established in 1969, Perfectos is a privately-owned UK company that employs approximately 110 employees and exports to over 40 countries. The company has manufacturing and technical support offices in the United Kingdom and Hong Kong. Perfectos offers a comprehensive range of high-quality printing inks, including FABRIFAST®, ECOTRANS®, and various digital solutions, security products, special effects, and industrial inks for screen, industrial, and textile applications.

Role Description

This is a full-time remote role for a Technical Assistant. The Technical Assistant will be responsible for providing technical support, assisting with troubleshooting, analyzing technical issues, and ensuring customer satisfaction. Day-to-day tasks will include responding to customer inquiries, performing technical analyses, and collaborating with other team members to resolve problems efficiently. This role requires Pan India and abroad travelling to customer site visit with excellent communication skills and the ability to work independently while remotely.

Qualifications

• Technical Assistance and Technical Support skills
• Analytical skills for troubleshooting and problem-solving
• Strong Communication and Customer Service skills
• Ability to work independently and remotely
• Bachelor's degree in a relevant technical field or equivalent experience
• Experience in the Ink, Screen Print and Label Printing industry is a plus
• Must be willing to travel Pan-India and Abroad