Service Desk

Job Role - Service Desk

Experience Range : 5 to 8 years.

Job Locations : Hyderabad

Job Description

Must Have :

• Good verbal and written communications skills
• Must be able to enunciate clearly over the telephone
• Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities
• Minimum of two years practical experience in the computing industry and corporate service-desk computing environment
• 7 / 365 availability is required. 24x7 shift model
• Good troubleshooting skills in MS Office tools, Mail Client (Outlook), Printers and basic networking Requires experience with two or more of the following : Windows based OS's and basics of UNIX or Linux operating system