Regional Manager - SME Collections

JOB DESCRIPTION Job Purpose

This position is open with Bajaj Finance Ltd.

Duties and Responsibilities

• To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned.
• Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified.
• Ensuring legal guidelines are complied with for the entire Debt Management Services structure in letter and spirit.
• Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force.
• Ensure adherence to the Code of Conduct.
• Continuously monitor Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Keeping the write-off percentage within risk pricing.
• Control portfolio in terms of bucket flows.
• Handle customer issues escalations.
• Provide feedback on credit policy based on market conditions.
• Approve waivers on PI as per delegation matrix.
• Ensure documented feedback and action taken on all cases in soft buckets.
• Ensure adequate "Feet on Street" availability area-wise / bucket-wise / segment-wise.
• Manage and put support mechanism for legal / police issues.
• Ensure audit queries are complied with, ensuring corrective and preventive action.
• Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers.
• Recruitment of Debt Management Services officers / area managers.
• Constant evaluation of Debt Management Services officers / area managers.

Required Qualifications and Experience

Locations - BASIC SECTION Job Level

GB06

Job Title

Regional Manager - SME Collections, Secured, Collections

Job Location