Enterprise Resources Planning Specialist

Job Summary : We are seeking a proactive and experienced ERP Implementation Specialist to manage end-to-end ERP deployments across diverse industry verticals. The ideal candidate will be responsible for solution mapping, data preparation support, testing, training, issue resolution, and post-implementation support. This role demands strong communication, technical understanding, and project management capabilities to ensure successful ERP adoption and satisfaction.

Key Responsibilities :

• ERP Implementation :
• Lead end-to-end ERP implementation including kickoff meetings, requirement gathering, process mapping, and Go-Live.
• Introduce and explain ERP software modules and features to users.
• Guide users on data collection templates and support data uploading and formatting with correct variables.
• Configure bulk email / SMS notifications, status alerts, and third-party integrations (e.g., Inbound / Outbound calls).
• Ensure all features, dashboards, and reports are tested and aligned with user expectations.
• User Training & Support :
• Provide comprehensive training to users and newly onboarded employees.
• Offer functional assistance to users, ensuring regular ERP usage, practice, and system R&D.
• Manage and resolve user queries, and coordinate bug fixes with development teams.
• Project Management & Documentation :
• Create and manage detailed project plans, timelines, and milestones.
• Conduct GAP analysis to align ERP capabilities with user business processes.
• Document functional requirements with detailed process descriptions and visual references.
• Provide regular progress reports and updates to senior management.
• System Configuration & Access Control :
• Manage user logins, roles, permissions, and workflow configurations.
• Support admin modules, including, Project Management, Procurement, Contractor, and Site Management.
• Cross-Functional Collaboration :
• Liaise with software development teams to communicate enhancement requests and bug reports.
• Maintain collaborative relationships with all departments for integrated process flow and system adoption.
• Miscellaneous :
• Support digital campaign implementation and social media admin access as part of broader IT responsibilities.
• Manage ERP software licenses and assist in systems integration activities.