HR Generalist

Human Resources Generalist

We are seeking a proactive and detail-oriented Human Resources (HR) Generalist to join our team. As an HR Generalist, you will play a key role in supporting both the site and the HR team by managing administrative duties, assisting with employee relations, and serving as a point of contact for HR initiatives. Acting as a liaison between employees and management, you will help ensure HR processes are effectively implemented and aligned with company guidelines.

In this role you will :

• Assist in collecting, updating, and coordinating site payroll with the Payroll Representative, as needed.
• Support employee relations by addressing concerns, conducting assigned investigations, and maintaining accurate records of corrective actions.
• Deliver Human Resources information during onboarding sessions for new hire classes and serve as a backup for New Hire Orientation (NHO).
• Oversee site benefits administration, including employee safety programs, unemployment claims, and Leave of Absence (LOA) support.
• Organize and promote site events to enhance employee engagement and morale.
• Administer various HR programs to benefit site employees and maintain compliance with legal and company directives.
• Maintain accurate and organized personnel files in accordance with legal, regulatory, and company standards.
• Communicate important issues to the HR team and site leadership promptly.
• Foster positive employee relations to promote a high level of morale and a positive employer-employee relationship.
• Ensure consistent interpretation and application of employee practices in compliance with legal and company standards.
• Manage separation processes, including proper documentation and conducting exit interviews.
• Support and prepare the site for compliance audits.
• Champion payroll discrepancy reduction efforts and act as the point of contact for related initiatives.
• Perform additional duties and special projects as assigned.

We are looking for someone who has :

o Minimum 2-3 years of relevant experience in Human Resources.

o Experience in a call center environment preferred.

o Payroll processing experience is a strong plus.

o Masters in Human Resources or a related field.

o Strong organizational, interpersonal, and time management skills.

o Ability to handle sensitive and confidential information with discretion.

o Exceptional verbal and written communication skills in English.

o Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

o Familiarity with HR systems and tools (, HRIS, ATS).

o Ability to work effectively in a fast-paced, deadline-driven environment.

o Reliable, task-oriented, and able to interact effectively with individuals at all levels and from diverse backgrounds.

We are looking for a motivated team player who is passionate about HR and thrives in a dynamic work environment. If you possess the qualifications and are eager to make an impact, we encourage you to apply today!

About ResultsCX :

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. ResultsCX