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ITSM Process Lead
NR Consulting - IndiaHyderabad6 days ago
Job description6–9 years in ITSM roles, including process leadership. Strong ServiceNow experience – Incident, CMDB, Event Management. Understanding of monitoring tools and integration patterns. Process mapping and workflow design expertise. ITIL certification preferred.
Title : ITSM Process Lead
Location : Hyderabad / Gurgaon
Exp : 6-9 Yrs
Job Description :
Role & Responsibilities :
- Define and implement ITSM processes (Incident, Problem, Change).
- Integrate monitoring alerts into ServiceNow workflows.
- Ensure ServiceNow CMDB and business service mapping is aligned.
- Drive RCA and continuous improvement from observability data.
- Act as a process SME during tool integration and automation sprints.
Skills Required :
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