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ITSM Process Lead

ITSM Process Lead

NR Consulting - IndiaHyderabad
6 days ago
Job description

Title : ITSM Process Lead

Location : Hyderabad / Gurgaon

Exp : 6-9 Yrs

Job Description :

Role & Responsibilities :

  • Define and implement ITSM processes (Incident, Problem, Change).
  • Integrate monitoring alerts into ServiceNow workflows.
  • Ensure ServiceNow CMDB and business service mapping is aligned.
  • Drive RCA and continuous improvement from observability data.
  • Act as a process SME during tool integration and automation sprints.

Skills Required :

  • 6–9 years in ITSM roles, including process leadership.
  • Strong ServiceNow experience – Incident, CMDB, Event Management.
  • Understanding of monitoring tools and integration patterns.
  • Process mapping and workflow design expertise.
  • ITIL certification preferred.
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