Salary : Competitive / Paid in Indian Rupee . INR / Annual Recommended Quick Links
What You Should Know About This Job
The Role
One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, it's critical to develop a mind-set focused on providing superior customer experience We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services
What you'll do
Handle inbound and outbound calls
Identify customers' needs, clarify information, research the issue at hand and provide solutions
Work in coordination with the internal support teams to ensure quick resolutions
Document any feedback received from the customers for review by the product team at a later stage
Label the queries we receive from customers under different tags to understand what drives support traffic
Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team
Track relevant support metrics and prepare reports for the purpose of quality assessment file
What we're looking for
1 to 3 years work experience in customer experience
Proficient in English, Telugu and Hindi
Great organizational and time management abilities
Superb communication, collaboration, and problem-solving skills
Customer Service Representative • IN