Customer Relations Specialist

Company Description

HB+ is a 24 / 7 online wellness platform designed to help busy professionals maintain a healthy lifestyle without disrupting their schedules. Focused on holistic and sustainable wellness, HB+ offers personalized services in physical training, rehabilitation, nutrition planning, and mental health support. Our mission is to enhance the quality and longevity of life by providing tailored solutions that balance body, mind, and gut.

Role Description

This is a full-time on-site role for a Client Experience Associate - Front Office located in Bhubaneshwar . Responsibilities include managing receptionist duties, providing excellent customer service, assisting with check-in processes, ensuring seamless communication with clients, and maintaining a customer-focused approach. You will be the first point of contact for clients, ensuring a welcoming and professional experience.

Number of Vacancy : 02

Experience Level : 0 - 2 Years

Salary : 2 Lakhs - 3 Lakhs P.A.

Employment Type : Full Time (Work from Studio)

Location : HOP, Bhubaneswar

Device Required : Own Laptop

Key Responsibilities :

• Front Desk Management

Oversee the daily operations of the front desk, ensuring a smooth check-in and check-out process.

Manage class scheduling, ensuring members are accurately booked into their respective sessions.

Handle incoming inquiries via phone, email, and in-person, providing timely and helpful responses.

Ensure a high standard of customer experience by addressing member needs and resolving concerns effectively.

Build strong relationships with members to create a welcoming and engaging environment.

Proactively collect and address member feedback to enhance service quality.

Maintain professional and clear communication through in-person interactions, emails, calls, and WhatsApp groups.

Collaborate with trainers, housekeeping, and maintenance teams to ensure smooth daily operations.

Uphold high standards of professionalism while managing front office operations.

Work proactively to ensure members receive consistent and exceptional service.

Maintain accurate and confidential member records, attendance logs, and financial transactions.

Process payments, manage membership renewals, and track financial reports.

Ensure the studio remains clean, safe, and well-maintained in coordination with maintenance and housekeeping teams.

Monitor and maintain studio inventory facility supplies.

Assist in planning and executing membership drives and promotional activities.

Engage with potential members, providing information about HOP’s services and benefits.

Actively participate in strategies to enhance member retention and engagement.

Plan, coordinate, and execute weekend events, workshops, and community activities.

Work closely with the marketing and operations teams to drive participation and engagement.

Qualifications & skills required :

Proficiency in Google Workspace, especially Google Sheets and Drive.

Familiarity with membership management systems is a plus.

Basic financial transaction handling skills (processing payments, invoices, and reconciliations).

What We Offer :

Application Process :

Equal Opportunity Clause :

HaSel Group of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by Indian laws.