Assistant Manager - Markets - National - CBS - C&I - MAT - Solution Activation - Gurgaon

Requisition Id : 1643475

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it's your career and 'It's yours to build' which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Assistant Manager-National-Markets-CBS - C&I - MAT - Solution Activation - Gurgaon

CBS - C&I - MAT - Solution Activation :

Our Markets team focuses on providing account teams with the support they need to help drive revenue growth. Our 'account-centric' approach to serving clients starts with knowing about their business and providing tools and enablers to provide consistency on how we identify and align our services and solutions to our clients' most pressing issues. We deliver services through one or more of our four global service lines : Assurance, Consulting, Strategy and Transactions and Tax. Our Markets team comprises of Executive Management, Business Development and Brand Media & Communication (BMC).

By following EY methodologies, executing on guidance, and leveraging tools and judicious programs, we bring the necessary rigor to our engagements. And by accessing our latest EY insights, solutions and client conversation tools, we have more meaningful conversations with our clients to help shape their thinking and generate additional value creation.

We assist the executive management in overseeing the firm's operations. Key responsibilities includes :

Liaising with internal stakeholders to identify priority areas, growth driver solutions, review account plans and to drive growth and market enablement initiatives

Conceptualising and implementing firm-wide market campaigns to link and align PAN India teams on focus solutions, growth opportunities, etc

Monitoring firm revenue and pipeline and facilitating management review

Preparing GTM materials for the firm

Preparing reports for management review

Your key responsibilities

Technical Excellence

Lead the design, implementation, and continuous improvement of the Client Experience (CX) program, including Voice of the Client (VoC) initiatives.

Utilize digital tools such as CX LENS to capture, analyze, and report on client feedback across the engagement lifecycle.

Translate client insights into actionable strategies that enhance service delivery, client satisfaction, and loyalty.

Collaborate with account and engagement teams to initiate client feedback activities, including setting up interviews and surveys

Develop and maintain dashboards, scorecards, and reports that track CX metrics (e.g.,CX Score - Program Strength, Client Feedback Score).

Ensure alignment of CX initiatives with global strategy and business objectives.

Skills and attributes

To qualify for the role you must have

Qualification

Bachelor's or Master's degree

Strong understanding of client-centric strategies and customer experience frameworks.

Excellent communication and stakeholder management skills.

Ability to work cross-functionally and influence without authority.

Proficiency in data analysis and visualization tools (e.g., Power BI, Excel)

Experience

Proven track record of managing feedback programs and driving measurable improvements in client satisfaction.

Experience Working In Professional Services, Consulting Is Preferred.

Familiarity with digital CX platforms and CRM systems.

Demonstrated passion for delivering exceptional client service and building long-term relationships.

Strong organizational skills with the ability to manage multiple priorities in a fast-paced, matrixed environment.

Analytical mindset with the ability to derive insights from qualitative and quantitative data.

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.

What we offer

With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.

EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. Apply now.

Skills Required

Power Bi, Excel, Crm Systems