Senior Planning Analyst

Job Description

MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions.

We would love the opportunity to work with YOU!!

Requirements

Role and Key Responsibilities :

Create Capacity Plans for Enterprise and co-create with partners for their sites

Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements

Oversee the overall Capacity planning for HC

Continuously monitor the performance against the plans and refine and redefine assumptions as and when required

Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize

resources

Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan

Maintain Historical Data and trends

Review DOW and Intraday Patterns

AHT profiling

Assumption Management

Own HC reconciliation with partner WFM teams.

Key Skills and knowledge :

Overall experience of 4-6 years and at least 2-3 years in a planning role.

Experience in managing a multi-site and multi-vendor environment

Strong process and mathematical orientation

Experience of data modelling, simulations and scenario planning

Experience of stakeholder management and aptitude of planning risk identifications

Analytical and good understanding of Contact Centre metrics

Strong business acumen

Good communicator and a collaborator

Strong Communicator and decision maker

Hands on Experience on Anaplan will be an added advantage.

Strong attention to detail and sense of professionalism and ability to develop relationships

Requirements

JD : JD : Role : Firmware Developer Exp 3-6 years No. of positions : 3 Budget : 11 LPA Deal Making skills : Bare metal, C, MCU Role : Firmware Developer Exp 3-6 years No. of positions : 3 Budget : 11 LPA Location : Bangalore Deal Making skills : Bare metal, C, MCU