Datacenter Operations Manager

Roles & responsibilities

Oversee daily operations of the data center including HVAC, UPS, generators, electrical systems, and fire suppression. Managing tower leads ,shift engineering, partners / OEM engineers at site & local operations centers / NOC engineers Manage customer SLAs, tracking energy usage, reduce penalties, help in bottom line P&L improvement etc. Support vendor management, customer visits, vendor evaluation, asset management and tracking of critical DC assets Critical incident management, root cause analysis and running the crisis calls during critical outages Monitor the local Facility Engineering / BMS & DCIM / outsourced team whose responsibilities are to maintain the data center facility infrastructure and ensure critical IT infra is in healthy condition. Ensure IT asset and waste disposal in an extremely secured manner especially those in statutory compliance list Participate and own local DC staff hiring, training, management, retention and their career management. Implement operational & ISO standards, infrastructure components, support and compliance to Information Security policy and safety procedures. Carry out and participate in regular site compliance audit and maintain full compliance to various standards e.G ISO 27001, ISO 20 K, PCIDSS, ISO 14000 etc Enforce safety protocols and maintain compliance with OSHA, NFPA, and other relevant local codes. Liaising with all other DC teams, vendors and external parties& local authorities as SPOC on various operational issues. Create ,execute and maintain documentation including SOPs, MOPs, and EOPs. Develop, implement, and monitor preventive and corrective maintenance programs Schedule and carry out periodic maintenance for critical systems e.G UPS, DG, Transformer, BMS ,EPMS, SCADA ,GIS, power transformers etc and other supporting infrastructure to ensure sustained operational life Ensure teams are adhering to a Health & Safety standard Manage the remote and smart hands teams for customer support & touch services . Creating and monitoring dashboards for critical KPIs, SLAs, etc. Daily / weekly / monthly MIS / KPI / SLA tracking and reporting Any other responsibility that would be assigned by the management

EDUCATIONAL QUALIFICATIONS :

Degree, training, or certification CDCP / CDCE / ATD required) BE / B-Tech or equivalent in electrical or Electronics & Communications.

RELEVANT EXPERIENCE :

no. of years of technical, functional, and / or leadership experience or specific exposure required) 12-15 Years of hands-on and relevant experience in managing DC & IT infrastructure services Strong knowledge of electrical, mechanical, and HVAC systems. Familiarity with building management systems (BMS), DCIM tools, and SCADA platforms Knowledge of data center standards (TIA-942, ASHRAE, Uptime Institute, etc.). Experience with sustainable / green data center practices. Expertise in Design / operations and maintenance of Data Centers and related MEP Services Should have managed large i.E., 20 to 30 plus team members in 24x7 mode to manage critical Data Center Infrastructure, networking, and Security monitoring and L1 / L2 / L3 support Must possess Certifications related to Data Center management Excellent incident management skills and customer communication, root cause analysis and problem management skills Experience in managing customer facing activities e.G provision of COLO and infrastructure &services Must be an experience of people management leader with people management skills in DC and critical IT infrastructure management operations. Adept in designing ad hoc power & cooling solution for high density servers including air cooled and liquid cooled setup, hot & cold aisle architecture and for hyperscale setup . Must be aware on managing thermal and cooling environment including temperature / humidity and uptime as per Tier-3 & Tier-4 datacenter topologies . Must be familiar with different OEM and their product in field of power / UPS / PDUs and cooling including chillers / DX units / PAHU / Fan-Wall-Units etc Must be familiar for simulation of heat-load & CFD modelling thermography of electrical system etc Experience in testing and commissioning of MEP system from FAT to L4 & L5 for hyperscale datacenters Ability to work in a 24 / 7 / 365 environment, including on-call responsibilities. Proficiency in MS office and related applications Competent in people leadership, communication and presentation skills