Meet the Team
- Our IT Service Delivery team plays a crucial role in ensuring that our IT infrastructure and services align with the needs of the business. We own the design and function of the company’s ServiceNow and Atlassian platforms as well as many other apps and services. Our responsibilities include system integrations, incident and problem management, platform upgrades and enhancements, and user support and training for internal tools.
- We collaborate across three continents, with team members in Austin, Montreal, Boston, Espoo, Oslo, Budapest, Hyderabad, Singapore, Taipei, and Shenzhen.
- IT Service Delivery works seamlessly with all departments to ensure robust and efficient systems, contributing to the overall success and operational excellence of the entire company.
Responsibilities
Skills You Will Need
10+ years of experience in ServiceNow development and architecture (including coding, testing, and supporting changes to the application).Proficiency in ServiceNow modules such as ITSM, HAM, or ITOM, with basic knowledge of ITIL principles.Strong scripting skills using JavaScript for ServiceNow development (e.g., Client Scripts, Business Rules, and UI Actions).Experience with ServiceNow Implementations : Hands-on experience in at least 1-2 full ServiceNow implementations, including architecture, design, and development.Integration Technologies : Familiarity with integration technologies like REST, SOAP, and JSON, as well as relevant ServiceNow tools such as Integration HubGood communication and problem-solving skills, with the ability to convey technical information effectively.Working knowledge of configuration management processes and tools.ServiceNow certifications (e.g., Certified ServiceNow System Administrator or Certified Application Developer).Experience designing reusable frameworks or tools for ServiceNow development.Advanced scripting expertise for custom UI development (e.g., Widgets, UI Pages).Platform Roadmapping : Experience in creating and maintaining a platform roadmap to guide the strategic development and evolution of the ServiceNow platform.Benefits & Perks :
Not only will you be joining a highly skilled and tight-knit team where every engineer makes a significant impact on the product; we also strive for good work / life balance and to make our environment welcoming and fun.
Equity Rewards (RSUs)Employee Stock Purchase Plan (ESPP)Insurance plans with Outpatient coverNational Pension Scheme (NPS)Flexible work policyChildcare support