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Manager - Loyalty

Manager - Loyalty

ADANI GROUPINDIA
30+ days ago
Job description
  • P&L Ownership : Manage the profit and loss for the loyalty program, ensuring financial targets are met.
  • Growth Interventions : Develop and implement strategies to increase the number of loyal users on the platform.
  • Partnership Management : Identify, establish, and manage partnerships that are crucial for the growth interventions.
  • Stakeholder Management : Collaborate with product, marketing, and analytics teams to align on business objectives and drive growth.
  • Product Roadmaps : Create and manage product roadmaps to support the growth of the loyalty program.
  • Customer Trends : Analyze and leverage customer trends in earning and redeeming reward points to enhance the loyalty program.
  • Program Restructuring : Modify and restructure programs to increase customer repeat rates and enhance the value of the loyalty programs.
  • Qualifications

    • Proven experience in managing P&L and driving business growth.
    • Strong strategic thinking and problem-solving skills.
    • Excellent communication and stakeholder management abilities.
    • Experience in creating and managing partnerships.
    • Ability to develop and execute product roadmaps.
    • Basic project management skills are a plus.
    • Experience in loyalty programs or customer engagement strategies.
    • Familiarity with analytics and data-driven decision-making.
    • Location

      Gurugram, Haryana, India

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    Manager • INDIA