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Manager - Loyalty
ADANI GROUP
INDIA
30+ days ago
Job description
P&L Ownership : Manage the profit and loss for the loyalty program, ensuring financial targets are met.
Growth Interventions : Develop and implement strategies to increase the number of loyal users on the platform.
Partnership Management : Identify, establish, and manage partnerships that are crucial for the growth interventions.
Stakeholder Management : Collaborate with product, marketing, and analytics teams to align on business objectives and drive growth.
Product Roadmaps : Create and manage product roadmaps to support the growth of the loyalty program.
Customer Trends : Analyze and leverage customer trends in earning and redeeming reward points to enhance the loyalty program.
Program Restructuring : Modify and restructure programs to increase customer repeat rates and enhance the value of the loyalty programs.
Qualifications
Proven experience in managing P&L and driving business growth.
Strong strategic thinking and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience in creating and managing partnerships.
Ability to develop and execute product roadmaps.
Basic project management skills are a plus.
Experience in loyalty programs or customer engagement strategies.
Familiarity with analytics and data-driven decision-making.
Location
Gurugram, Haryana, India
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