Senior Process Executive (Customer Service- Voice Process); Exp : 1 to 2 yrs- Ghaziabad

Infosys BPM is hiring for a Senior Process Executive role (Customer Service- Voice Process) for Ghaziabad location.

Job Details :

Designation : Senior Process Executive

Job Level : JL 2A

Job Location : Ghaziabad (Work from Office)

Experience : 1-2 years

Shift : Day Shifts (09 : 00 AM to 06 : 15 PM)

Number of Working Days : 5 Days

Week Offs : Need to Flexible of week off (Sunday fixed off and 1 rostered off from Monday to Saturday).

Notice Period : Immediate to 15 Days

NOTE :

We need full time graduates only with good communication and should be comfortable for Work from Office (Ghaziabad).

Need to have good communication in Hindi and English.

Job Description :

Effectively executes calls of customers

Resolves query / issues as per deliverables outlined

Follows all pre-defined procedures to meet SLA Target and ensure performance parameters are met

Maintains voice quality as per standard agreed

Handles repetitive calls and strives for target maximization to meet quality standards.

Interested candidates please share your updated resume and below details to anguluri.pravallika@infosys.com

Details : Name :

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Flexible for Night Shifts :

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