Principal Salesforce Platform Engineer

About Company : Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.

Job Title : Senior Salesforce Developer

Key Skills : SF Core, LWC, APEX Integrations, SF CRM Analytics

Job Locations : Any Ltimindtree Location

Experience : P3 (5 - 9 yrs)

Education Qualification : Any Degree Graduation

Work Mode : Hybird

Employment Type : Contract

Notice Period : Immediate - 10 Days

Job description :

SFSC Key Responsibilities

Customize Service Cloud functionality including case management service console queues public groups and sharing settings

Build flows process builders and validation rules to optimize customer support processes

Set up secure user access through Profiles Permission Sets Sharing Rules and Role Hierarchies

Support enhancements to service automation knowledge base and emailtocase functionality

Manage Experience Cloud sites including guest user access and authentication strategies

Ensure alignment with Salesforce best practices for scalability security and performance

Design and develop CRM Analytics dashboards and datasets

Build actionable insights using CRM Analytics SAQL Dataflows Recipes and Bindings

Keep up to date with new Salesforce features releases and roadmap enhancements

SFSC Key Duties

Develop Lightning Web Components LWC Apex classes and SOQL queries to extend Service Cloud capabilities

Implement RESTSOAP API integrations and manage thirdparty system connections

Use Flosum tool for metadata deployment version control and release management

Maintain and configure case management workflows queues and service console setups

Configure user access and permissions including Profiles Permission Sets Sharing Rules and Role Hierarchies

Build and maintain Experience Cloud sites managing guest user access and authentication

Develop and maintain CRM Analytics datasets and dashboards to provide actionable insights

Monitor service cloud functionalities troubleshoot issues and support continuous improvements