WheelsEye - Associate Director - Ad Operations

Description :

As the Associate Director - Ad Operations, you will architect and drive the strategic evolution of Wheelseyes fulfillment and field operations engine, keeping Customer Experience as the central point. You are expected to proactively identify structural bottlenecks and inefficiencies in scaling operations and build scalable systems and frameworks to deliver customer excellence (SLA), technician productivity, and operational cost-efficiency. This is a proactive leadership role demanding high ownership, execution intelligence, cross-functional influence, and a future-ready mindset.

Key Responsibilities (Qualitative) :

A. Strategy, Design & Proactive Scaling of ops function for better Customer Experience

• Identify bottlenecks in the current fulfillment engine by analyzing historical data, field friction, and organizational blind spots- Datapoints, analysis, and actioning around the Daily Active Technician Plan vs actual
• Design and implement a 10X scalable operations model, including fulfilment flows, team structures, and tech integrations.
• Institutionalize early warning systems and dashboards to predict and prevent operational lapses.

B. Process Engineering & Problem Solving

C. Capacity Creation & Workforce Structuring

D. Cross-Functional Collaboration

E. Governance & Compliance

(ref : iimjobs.com)