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Presales Head- Digital Workplace

TECEZEChennai, Tamil Nadu, India

2 days ago

Job description

Job Title : Head of Presales – Digital Workplace (DWP)

Location : Chennai, Noida, Bangalore

About Teceze

Teceze is a global IT services provider specializing in Digital Workplace, Cloud, Cybersecurity, and IT Infrastructure services. With delivery capabilities across 16 Global Delivery Centers, 50+ warehouses, and 2000+ engineers worldwide, we support enterprises through scalable, secure, and future-ready technology solutions. Our Digital Workplace Services (DWP) practice helps clients modernize employee experiences and drive productivity across the globe.

Job Overview

We are seeking a strategic, tech-savvy, and commercially astute Digital Workplace Services (DWP) Head to join our Solutions team. You will lead end-to-end solutioning for multinational RFPs, craft client-specific workplace transformation strategies, and design next-generation DWP offerings that integrate cost optimization, automation, AI, and employee experience enhancements.

This is a key pre-sales role requiring a blend of technical depth, business acumen, and innovation.

Key Responsibilities

RFP & Proposal Management

Lead the solution design and response strategy for large, multinational RFPs / RFIs / RFQs in the Digital Workplace domain.
Translate customer requirements into tailored DWP solutions that align with technical, operational, and commercial objectives.
Own solution documentation including response templates, pricing models, assumptions, SoW, SLAs, and presentations.

Client Solutioning

Collaborate with sales, delivery, and technical teams to design workplace transformation solutions (e.g., service desk, EUC, AV, Intune / Autopilot, collaboration platforms).

Conduct discovery workshops and deep-dive technical discussions with client stakeholders across geographies.

Map Teceze capabilities to client pain points to create compelling, value-driven solutions.

Techno-Commercial Leadership

Build techno-commercial models to demonstrate cost savings, productivity gains, and ROI to clients.

Design pricing strategies for managed services, T&M, outcome-based, and XaaS models.

Identify levers for optimization such as automation, shift-left models, AI-powered self-heal tools, and remote-first enablement.

Innovation & Future-Readiness

Integrate AI, automation, chatbots, predictive analytics, and next-gen endpoint management into the DWP solution architecture.

Stay updated on emerging trends in employee experience platforms, digital dexterity tools, and workplace analytics.

Develop reusable solution accelerators and playbooks to support repeatable and scalable delivery models.

Stakeholder Engagement

Act as a trusted advisor to internal and client stakeholders during the pre-sales cycle.

Support presentations, solution walk-throughs, and bid defense meetings.

Collaborate with OEMs and technology partners to embed latest offerings into client solutions.

Required Skills & Qualifications

Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related field.

15+ years of experience in IT Solutions / Pre-Sales with at least 6+ years in Digital Workplace domain.

Strong exposure to :

Global RFP solutioning and commercial models

Modern device management (Intune, Autopilot, SCCM)

Virtual desktop infrastructure (AVD, Citrix, VMware)

Service desk transformation and AI / automation in ITSM

EUC lifecycle, DaaS, self-service portals, collaboration tools (M365, Teams, Zoom)

Demonstrated ability to balance technical depth with business / financial outcomes.

Strong written and verbal communication, including executive-level presentations.

Experience with proposal management tools, pricing spreadsheets, and SoW creation.

Preferred Qualifications

Experience working with GSIs, OEMs, or IT service providers in a global delivery model.

Understanding of key workplace KPIs : First Call Resolution, CSAT, DEX, MTTR, etc.

Certifications like ITIL, Microsoft Modern Desktop, or DEX-related tools are a plus.

What We Offer

High-impact, global pre-sales exposure across top enterprise clients

A collaborative culture that supports innovation and thought leadership

Fast-tracked career growth in a rapidly expanding global DWP practice

Access to cutting-edge tools and partnerships across AI, cloud, and automation

Competitive compensation and performance-linked incentives

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Head Digital • Chennai, Tamil Nadu, India

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