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Compute – Infrastructure Operations SME

Compute – Infrastructure Operations SME

AccentureAU
30+ days ago
Job description

Job Description

A bout Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 799,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Join Accenture and help transform leading organisations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture and make delivering innovative work part of your extraordinary career.

Technology

We provide innovative and comprehensive services and solutions that span cloud; systems integration and application management; security; intelligent platform services; infrastructure services; software engineering services; data and AI; automation; and global delivery through our Advanced Technology Centers. We continuously innovate our services, capabilities and platforms through early adoption of new technologies such as generative AI, blockchain, robotics, 5G, edge computing, metaverse and quantum computing. We provide a range of capabilities that addresses the challenges faced by organizations today, including how to achieve reinvention, manage change and develop new growth opportunities.

We are continuously innovating and investing in R&D for both existing and new forms of technology. Our focus in our Accenture Labs includes furthering innovation beyond traditional boundaries, such as science and space technologies. Our innovation hubs around the world help clients innovate at unmatched speed, scope and scale. We have strong relationships with the world’s leading technology companies, as well as emerging start-ups, which enable us to enhance our service offerings, augment our capabilities and deliver distinctive business value to our clients. Our strong ecosystem relationships provide a significant competitive advantage, and we are a key partner of a broad range of technology providers, including Adobe, Alibaba, Amazon Web Services, Blue Yonder, Cisco, Databricks, Dell, Google, HPE, IBM RedHat, Microsoft, NVIDIA, Oracle, Palo Alto Networks, Pegasystems, Salesforce, SAP, ServiceNow, Snowflake, VMware, Workday and many others. In addition to our mature partners, we invest in emerging technologies through Accenture Ventures. We push the boundaries of what technology can enable and help clients get the most value and best capabilities out of platforms.

Job Title : Compute – Infrastructure Operations SME

Job Description :

We are seeking an experienced Compute – Infrastructure Operations SME to lead a team in delivering, maintaining, and supporting critical client infrastructure. In this role, you will oversee the operation, monitoring, and optimisation of production and non-production environments while ensuring high availability, performance, and compliance with IT service standards. You will also collaborate with cross-functional teams to proactively address incidents, implement improvements, and drive automation.

This position requires strong technical expertise in cloud infrastructure (AWS, Azure, VMware) , scripting and automation , and ITIL best practices . You will act as a Subject Matter Expert (SME) and provide strategic input to enhance infrastructure support processes.

Key Responsibilities :

Lead and manage a team of Infrastructure Analysts and Coordinators, ensuring smooth operations and timely issue resolution.

Act as a technical escalation point for complex infrastructure-related incidents, problem management, and change implementation.

Oversee the availability, reliability, and performance of infrastructure across production, pre-production, and test environments.

Collaborate with application, security, and DevOps teams to design and implement scalable infrastructure solutions.

Provide strategic guidance on cloud adoption, automation, and IT service improvements.

Manage and optimise infrastructure monitoring tools to enhance proactive issue detection and response.

Ensure compliance with ITIL frameworks, including incident, problem, and change management processes.

Conduct regular stakeholder meetings to review infrastructure performance, risks, and upcoming projects.

Oversee capacity planning and cost optimisation for cloud and on-premises infrastructure.

Participate in CAB (Change Advisory Board) meetings and on-call rotations to support critical incidents.

Drive automation initiatives using Terraform, Python, PowerShell, or other scripting tools.

Develop and maintain technical documentation, standard operating procedures (SOPs), and knowledge bases.

Identify and implement process improvements to increase efficiency and reduce downtime.

Maintain infrastructure currency via patching, OS upgrades, SOE development and hardware refreshes

Management of hybrid cloud, multi-vendor environments.

Job Qualifications (Must-Have Skills) :

5+ years of experience in Infrastructure Support, IT Operations, or related fields.

Strong expertise in VMware, Azure, and AWS cloud technologies .

Proficiency in scripting and automation using Terraform, Python, bash / shell, and PowerShell.

Hands-on experience with Windows Server and Linux OS (RHEL, CentOS, DEBIAN) administration, configuration, and troubleshooting.

Knowledge of database management (Oracle, SQL) in an infrastructure environment.

Experience with infrastructure monitoring tools (e.g., Splunk, Prometheus, Nagios, or similar).

Familiarity with ITIL processes and certification in ITIL v4 (preferred).

Proven ability to lead teams, drive initiatives, and collaborate with stakeholders .

Additional Requirements :

Security Clearance Requirement : Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations : This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.

Must be willing to work from Accenture / client office location 3 days a week (2 days WFH)

Benefits of working at Accenture :

18 weeks paid parental leave

Long & short-term career break opportunities

Structured career development program

Local and international career opportunities.

Certified as a Family Inclusive Workplace™

Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

LI_GM

Qualification

Locations

Ballarat

Canberra

Melbourne

Additional Information

Equal Employment Opportunity Statement for Australia

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email

  • and  cite the relevant Job Number, or contact us on +61

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at

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