Manager - Customer Engineering - (Automation testing)

Manager – Customer Engineering

Location : Remote

Function : Customer Engineering

Experience : 10–16 years

Role Overview

As a Manager in the Customer Engineering (CE) team at BrowserStack , you will lead and scale a high-performing team that works at the intersection of technology, customer success, and sales. You will manage a group of Solution Engineers who act as technical advisors to our customers during their evaluation and onboarding journey. This role requires a strong blend of technical acumen and people leadership, with a background in either Automation Testing or Solution Engineering / Pre-Sales / Consulting .

You’ll work closely with Sales, Product, and Engineering teams to drive customer value, build scalable solutions, and influence product direction based on real-world use cases.

What You’ll Do

• Lead, mentor, and scale a high-performing Customer Engineering team; conduct performance reviews and support career development.
• Serve as the technical architect during customer evaluations—understand customer environments, recommend best-fit solutions, and drive successful onboarding.
• Support and guide the team in technical discovery, demo creation, value articulation, RFP responses, and proof-of-concept execution.
• Build reusable assets—technical documentation, solution workflows, and internal processes that improve team productivity and scale.
• Collaborate cross-functionally with Sales, Product, and Engineering to ensure a seamless experience for enterprise customers.
• Help integrate BrowserStack into customer ecosystems by understanding their CI / CD pipelines, automation frameworks, testing workflows, and network / security constraints.
• Act as a technical advisor for customer Dev, QA, and Infrastructure teams—helping them optimize automation and testing strategies using BrowserStack.
• Continuously track customer feedback, industry trends, and competitive landscape to shape solution strategies and product development.

Who You Are

Technical Skillset (Hands-on or Working Knowledge)

Why Join Us