Lead Commercial Architect

Role Purpose

The Commercial Solution Architect will be responsible for defining and designing solution architectures across customer's commercial technology ecosystem, primarily focusing on Microsoft Dynamics 365 CRM and Optimizely (or similar Digital Experience Platform). This role will work closely with the Lead Commercial Architect and broader enterprise architecture and delivery teams to ensure all solutions are aligned with customer's business objectives, technology standards, and digital roadmap.

Key Responsibilities

Solution Design & Architecture

• Design and document end-to-end solution architectures across CRM, DXP, and integration layers.
• Develop architecture blueprints, data flow diagrams, and integration patterns that align with enterprise architecture standards.
• Provide architectural oversight across multiple concurrent commercial technology initiatives.
• Ensure designs adhere to security, scalability, and performance best practices.

Collaboration & Governance

Technical Expertise

Required Experience & Skills

Preferred Skills

Engagement Expectations

Soft Skills & Behaviours