Digital Support Associate

The Chat Support Executive will be responsible for managing customer interactions via chat, email, and phone, ensuring timely and accurate resolution of queries in line with company standards. The role requires strong communication skills, attention to detail, and adherence to compliance guidelines. The individual will also support team improvement initiatives and maintain service quality across all interactions. This position involves working in rotational and US night shifts to support global operations

KEY RESPONSIBILITIES :

• Resolving customer queries over Chat, Email & phone.
• Ensure zero compliance issues in terms of customer service.
• Typing speed of 45 WPM & with an accuracy of 97%.
• Conduct activities & plans strategy to bring improvement in the teams assigned
• Should be flexible with US night and rotational shifts.
• Excellent written, verbal & interpersonal communication skills in English.

PREFERRED QUALIFICATIONS & REQUIRED SKILLS :

PERKS OF JOINING :

The Culture : most companies talk about their values, we live them.

The Work : stability of a market leader with the hunger for innovation and growth of a start-up

ABOUT SILVERMINE GROUP :

Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming.

Website : Silvermine Group Products : eform2290 and emcs150

Apply on : careers@silverminegroup.com Location : Bangalore