State Head

About Us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team :

Paytm is looking for an enthusiastic and results-driven State Head to expand our presence in the Electronic Data Capture (EDC) and Point-of-Sale (POS) solutions market.

Location : Gurugram

Reporting Matrix : The role will report to the Regional Head and will have a team size of +200 ASMs / executives.

About the Role :

As a State Head for our EDC / POS business, you will be a key driver of our growth in Gurugram. You will be responsible for building strong relationships with merchants, understanding their payment needs, and providing tailored EDC / POS solutions that help their businesses thrive. This role requires a blend of strategic thinking, hands-on sales execution, and team collaboration.

Key Responsibilities :

1. Leadership & Team Management (The "Coach" & "Motivator") : Identifying and attracting sales talent, especially important in regions with high attrition or rapid expansion. Inspiring, guiding, and empowering a team of sales executives / representatives to achieve their individual and collective targets. Fostering a positive and high-performance sales culture. Developing the skills of individual team members, providing constructive feedback, and helping them overcome challenges.

2. Market Expansion : Identify and develop new business opportunities within your assigned territory, focusing on the acquisition of new merchants for EDC / POS terminals and related payment solutions.

3. Client Relationship Management : Build and maintain strong, long-lasting relationships with merchants, understanding their evolving payment needs and ensuring high levels of customer satisfaction.

4. Sales Target Achievement : Consistently meet and exceed individual and team sales targets for EDC / POS activations, transaction volumes, and revenue generation.

5. Product Expertise : Become a subject matter expert on our full suite of EDC / POS terminals, payment gateways, value-added services, and industry trends.

6. Sales Cycle Management : Manage the entire sales cycle from lead generation, prospecting, qualification, proposal presentation, negotiation, to deal closure.

7. Market Intelligence : Gather market feedback, competitor activities, and industry trends to help refine sales strategies and product offerings.

8. Reporting & Analysis : Provide accurate sales forecasts, activity reports, and market insights to the leadership team.

9. Cross-functional Collaboration : Work closely with product, operations, and customer support teams to ensure seamless merchant onboarding and service delivery.

What We're Looking For :

• Experience : 10+ years of progressive sales experience, with a significant portion in EDC / POS sales, payment solutions, banking, FinTech, or merchant acquisition.
• Domain Knowledge : Strong understanding of payment ecosystems, card present transactions, different types of POS devices (mPOS, smart POS), payment gateways, and merchant challenges.
• Proven Track Record : Demonstrated ability to consistently achieve and exceed sales targets in a competitive market.
• Hunter Mentality : Proactive, self-starter with a strong drive for new business acquisition.
• Communication & Negotiation : Excellent verbal and written communication, presentation, and negotiation skills.
• Relationship Building : Proven ability to build rapport and trust with diverse business owners and decision-makers.
• Problem-Solving : Strong analytical and problem-solving skills, with the ability to identify merchant needs and propose effective solutions.
• Tech Savvy : Comfortable with CRM tools (e.g., Salesforce, HubSpot), sales reporting, and general business software.
• Education : MBA / PGDM degree in Business, Marketing, or a related field (or equivalent practical experience).
• Travel : Willingness to travel extensively within the assigned territory.

Compensation :

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India's largest digital lending story is brewing here. It’s your opportunity to be a part of the story!