Senior Principal Consultant– Lead Architect (Trace)

Ready to build the future with AI

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Principal Consultant- Lead Architect (Trace)

In this role, we are looking for a Lead Architect with deep expertise in Salesforce platforms to lead strategic transformation programs across enterprise clients.

The Lead Salesforce Architect is responsible for driving the end-to-end architecture, design, and delivery of complex Salesforce solutions across the enterprise solutions that integrate Agentic AI, Large Language Models (LLMs), and Accounts Payable (AP) process automation This role serves as the strategic technical leader for all Salesforce initiatives-defining architectural standards, AI innovation, and finance domain knowledge to deliver intelligent, automated, and scalable digital solutions.

Responsibilities

Architectural Strategy & Design

oDefine and own the Salesforce architecture roadmap - aligning business objectives with technical solutions.

oArchitect end-to-end Salesforce solutions, ensuring scalability, reliability, and maintainability.

oTranslate complex business requirements into technical designs that leverage Salesforce's capabilities.

oEvaluate new Salesforce features, tools, and releases, and recommend adoption strategies.

oDevelop multi-org and multi-cloud strategies across Sales, Service, Experience, and Platform Clouds.

AI-Driven Solutions :

oCollaborate with AI / ML teams to design and implement intelligent workflow automation, and generative AI use cases within Salesforce (e.g., invoice processing, supplier interactions, predictive analytics).

Technical LeadershipoLead the technical design authority for all Salesforce AP initiatives.

oReview solution blueprints, integrations, and data flows to ensure alignment with enterprise standards.

oDefine and enforce best practices in Apex, Lightning Web Components (LWC), API usage, and declarative configurations.

oGuide teams on integration design patterns, API management, and event-driven architectures.

oPartner with enterprise architects to ensure consistency across the broader application landscape.

Data Architecture & Governance

oDesign robust data models to support business processes while maintaining data integrity and performance.

oDefine and manage data governance standards, ensuring compliance, security, and regulatory requirements (e.g., GDPR).

oOversee data migration and synchronization between Salesforce and other enterprise systems (ERP, Data Lakes, Marketing Automation, etc.).

oOptimize data usage for analytics, AI / ML integrations, and reporting.

Integration & Automation

oArchitect integrations using MuleSoft, Boomi, Informatica, or other middleware tools.

oEnsure seamless data flow between Salesforce and external systems - such as ERP, HR, and financial platforms.

oImplement DevOps, CI / CD, and automation frameworks (Copado, Gearset, Jenkins, Git).

oDefine standards for API security, authentication, and scalability.

Governance & Delivery Oversight

oEstablish and manage Salesforce Center of Excellence (CoE) standards.

oDefine coding, review, and deployment standards for internal and vendor teams.

oConduct architecture reviews, code audits, and technical performance assessments.

oEnsure delivery quality, platform stability, and minimal technical debt.

Leadership & Collaboration

oCollaborate closely with business stakeholders, program managers, and product owners.

oAct as the trusted advisor to senior leadership on CRM transformation initiatives.

oMentor developers, admins, and other architects to raise the overall technical bar.

oFacilitate knowledge sharing and establish a culture of continuous improvement.

Qualifications we seek in you!

Minimum Qualifications

• .Bachelor's or Master's degree in Engineering, Computer Science.
• .Experience working in multi-org or multi-cloud Salesforce environments.
• .Strong understanding of Agentic AI architectures, Large Language Models, and their enterprise applications.
• .Prior exposure to AI, automation, or agentic workflow integrations with Salesforce.
• .Familiarity with Salesforce Industry Clouds (e.g., Financial Services Cloud, Health Cloud).
• .Solid knowledge of Accounts Payable processes and finance operations.
• .Hands-on experience with data analytics and reporting tools (Einstein Analytics, Tableau CRM).
• .Exposure to Agile / Scrum methodologies.
• .Experience managing vendor or offshore delivery teams.

Preferred Qualifications / Skills

oDeep expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Platform.

oStrong command of Apex, LWC, Visualforce, SOQL, and integration patterns.

oExperience with REST / SOAP APIs, middleware, and asynchronous integrations.

oFamiliar with Salesforce security architecture, OAuth, and SSO integrations.

oWorking knowledge of DevOps practices and CI / CD pipelines.

oExposure to GenAI tools (OpenAI, Anthropic, Azure OpenAI) and workflow orchestration platforms.

oSalesforce Certified Application Architect

oSalesforce Certified System Architect

oSalesforce Certified Technical Architect (CTA) - Preferred

oExcellent communication, stakeholder management, and presentation skills.

oStrong analytical and problem-solving abilities.

oAbility to influence and drive consensus across cross-functional teams.

Why join Genpact

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.