Director Operations

About this role :

Wells Fargo is seeking a Lending Operations Director across India and Philippines

In this role, you will :

• Manage the activities or operations of multiple Loan Production, Loan Servicing, or Commercial including support operations with focus on financial and budget responsibility
• Approve and formulate policies, procedures, and methods associated with Lending Operations which directly impact the business line or indirectly affect the entire organization
• Identify opportunities and recommend strategies for improving operational or financial management, as well as organizational effectiveness
• Oversee execution of underwriting procedures while maintaining high levels of loan quality with minimum deficiencies and errors
• Lead multiple Lending Operations teams by making strategic decisions to resolve highly complex issues and meet high risk deliverables
• Interpret and develop range of policies and procedures within Lending Operations functional area
• Direct strategic planning discussions for the business line, and provide significant input regarding future direction for associated functional areas
• Collaborate with and influence all levels of professionals, including experienced leadership
• Coach, influence, develop, and manage Lending Operations team, including decisions related to performance reviews, terminations, hires, discipline, or salary actions
• Manage allocation of people and financial resources for Lending Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications :

Job Expectations :

Fully understand the lending processes across CB Ops and ensure there is adequate training and knowledge building within the team to support the business.

Drive and motivate the team and establish a culture of high performance, ownership, accountability, transparency, and sustained performance.

Drive the team towards continuous process improvements, identifying opportunities for improving quality and accuracy, improving controls, ideas to eliminate waste and driving effective and efficient operations

Build a strong operations rhythm where meritocracy and positive behavior is rewarded, there is adequate talent management and succession planning, and staff are encouraged to learn and grow.

Develop requisite reporting & business metrics to monitor and drive the right outcome for the business and LoB stakeholders

Demonstrate ability to challenge existing processes where they do not align with the Target Operating model and suggest solutions to bring efficiencies in the process

Understand the cost of operations and continuously look at opportunities to drive the cost down without impacting the delivery  Maintain strong culture of control and conduct and ensure risk is managed proactively and all process have robust business resiliency which is reviewed and tested periodically along with LoB and risk partners.

This is a senior role within I&P CB Ops management team to lead the Loan Servicing operations across I&P. The operations supports loan servicing functions across the wholesale portfolio covering bi-lateral loans, loan maintenance, payoffs, leasing operations, invoicing, customer service and collections. This role will lead existing team and build the lending servicing functions in I&P through taking ownership & alignment of existing servicing team, managing & understanding the business priorities, and working closely with the Lending Servicing leadership team to establish and maintain sustained delivery standards, strong controls and enhance functional capabilities. The growth includes scaling up both the headcount and complexity of incoming work up under agreed timelines and consolidating the existing teams to manage a overall span of 350+ Some of the servicing teams are based in Manila and the lead will act the as the overall I&P lead and provide management oversight while there may be site leadership locally. The incumbent in this role is expected to demonstrate significant leadership, be part of the Lending Servicing leadership team, build the required structure, ensure there is robust understanding of process and its complexities, team understand the business being supported, client impact and risk associated with in the process. The individual will be required to maintain strong engagement with multiple functions / stakeholders, take ownership of the delivery and getting the processes to a steady state. This will require the incumbent to remain hands on, fully understand the scope of the work and establish adequate governance and oversight.

Key Responsibilities :

Lead a large Loan Servicing operations team across sites to ensure service delivery is to the required enterprise standards and control standards meets business expectations

Fully understand the lending processes across CB Ops and ensure there is adequate training and knowledge building within the team to support the business.

Drive and motivate the team and establish a culture of high performance, ownership, accountability, transparency, and sustained performance.

Drive the team towards continuous process improvements, identifying opportunities for improving quality and accuracy, improving controls, ideas to eliminate waste and driving effective and efficient operations

Build a strong operations rhythm where meritocracy and positive behavior is rewarded, there is adequate talent management and succession planning and staff are encouraged to learn and grow.

Be an active partner with the Transformation teams to ensure seamless delivery within the portfolio

Develop requisite reporting & business metrics to monitor and drive the right outcome for the business and LoB stakeholders

Demonstrate ability to challenge existing processes where they do not align with the Target Operating model and suggest solutions to bring efficiencies in the process

Understand the cost of operations and continuously look at opportunities to drive the cost down without impacting the delivery  Maintain strong culture of control and conduct and ensure risk is managed proactively and all process have robust business resiliency which is reviewed and tested periodically along with LoB and risk partners.

Posting End Date : 9 Jul 2025

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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