Operations Manager

About the Role

We are seeking an experienced and dynamic Operations Manager to oversee the daily functions of our international BPO this role you will be responsible for ensuring high-quality service delivery that meets client expectations and service level agreements (SLAs). You will lead cross-functional coordination to maintain efficient workflows and resource allocation while also managing a team of operations staff to consistently achieve performance targets.

As the primary point of contact for client escalations you will play a critical role in building and maintaining strong client relationships ensuring timely resolution of issues and delivering value-added services tailored to client needs.

This role demands a proactive leader with a proven background in BPO operations strong communication skills and the ability to drive results in a fast-paced client-centric environment.

Requirements

Key Responsibilities :

Operational Oversight :

o Manage the daily operations of BPO services ensuring the delivery of high quality outputs in line with client expectations and service level agreements.

o Coordinate with various departments to ensure smooth workflow and the efficient allocation of resources.

Team Management :

o Lead coach and motivate a team of operations staff ensuring that targets are met and performance is aligned with company standards.

Client Relationship Management :

o Serve as the point of contact for client escalations and ensure timely resolution of any operational issues.

o Communicate effectively with clients to understand their needs and ensure the company delivers value-added services.

Requirements

Minimum of 2-4 years of experience in International BPO operations management.

Proven leadership skills with the ability to manage large diverse teams.

Excellent communication interpersonal and client-facing skills.

Strong organizational skills with the ability to multitask and prioritize effectively.

Minimum of 2-4 years of experience in International BPO operations management. Proven leadership skills with the ability to manage large, diverse teams. Excellent communication, interpersonal, and client-facing skills. Strong organizational skills with the ability to multitask and prioritize effectively. Preferred Qualifications : Experience in BPO services.

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1