Bazaarvoice - Client Success Manager, Content & Creators

Client Success Manager, Content & Creators Vilnius

Content and Creators Client Success

Full-time

Hybrid

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping : loyal customers, increased sales, and improved products.

The problem we are trying to solve :

Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise :

Closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia, and Australia.

Its official : Bazaarvoice is a leader in the US, UK, Ireland, Lithuania, France, Germany, and Australia!

We are looking for a Client Success Manager to join our Content & Creators team!

Our team is helping shape how the worlds leading brands and retailers tap into creator and user-generated content to inspire customers throughout the shopping journey. Internally and externally, were trusted advisors in the fast-paced and ever-evolving creator economy and social commerce space.

As a Client Success Manager, youll be responsible for the care of a named portfolio of accounts, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion. Youll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue.

What youll be doing

• Advise clients on strategies to maximize the value of their Bazaarvoice Social Commerce solution, including our creator management and social scheduling tools, social and on-site experiences, content generation, etc.
• Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, etc.)
• Discover and influence clients internal success metrics, ensuring they know how to achieve and measure those results
• Help key stakeholders understand the value they are receiving from Bazaarvoice
• Manage client health by identifying, documenting, and working with cross-functional team members to mitigate risk and develop successful client outcomes
• Promote new feature adoption to enhance client satisfaction and program performance
• Prioritize portfolio to effectively blend tech-driven, 1 : many, and 1 : 1 client interactions
• Observe and track trends across portfolio to develop best practices
• Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (IG, TikTok, Pinterest, etc.)

Who you are

2,500 - 3,000 a month

EUR gross per month

Pay Transparency & Integrity Builds Trust

At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. The above base salary range for this position is EUR gross per month and will depend on your skills, qualifications, and experience.

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Why join Bazaarvoice?

Customer is key

We see our own success through our customers outcomes.

We approach every situation with a customer-first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because its in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because were laser-focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion whats best for Bazaarvoice before individuals or teams.

As a stronger company, we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military / veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation, and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the worlds smartest network of consumers, brands, and retailers.