Team Manager

Job Description :

 This position will serve as a key member of the Non voice Service Team of Gallagher Service Center LLP.

 Will be reporting to the Process Manager.

 This position will require an individual who has a previous and demonstrated ability of success in - Proven people management skills - Service delivery

 This position will require the ability to motivate, instill accountability and achieve results.

 This position will require monitoring the effectiveness of a team of Process Associates.

 This position will require the ability to prepare MIS reports.

 This position will require the ability to interact with Customers and manage their queries.

 This position will require providing day-to-day coordination on the activities of the team.

 This position will require attending and responding to written / electronic correspondence.

 Candidate should have been in a Assistant manager / Team leader role, on papers for at least 2 years

 Should have exposure to handling 15-20 FTEs

 Should be only from an international non voice background.

Specifications (Skill set) :

 Graduate / Post Graduate (Preferably Commerce).

 Good academic record (50% or above).

 Excellent communication skills (Verbal and Written).

 Strong analytical skills

 Minimum 7 years of post qualification experience in BPO / KPO industry

Skills Required

Insurance