Client Onboarding Manager

What You'll Do

• Own and manage the end-to-end onboarding process for new customers, ensuring timely and successful product implementations.
• Partner closely with Sales and Product teams to ensure smooth handoff and alignment of expectations.
• Develop and maintain onboarding playbooks and best practices to deliver exceptional client experiences.
• Build deep relationships with clients, act as their trusted advisor, and ensure their needs are met during onboarding.
• Monitor onboarding progress, identify bottlenecks, and proactively resolve challenges to keep clients on track.
• Leverage data and customer feedback to improve onboarding processes and customer outcomes.
• Conduct onboarding sessions via video calls, chat, and email, ensuring clarity and alignment at every step.
• Collaborate cross-functionally to ensure customer feedback informs product and process improvements.

What We're Looking For

Skills Required

Hubspot, Conflict Resolution