Senior MS Dynamics 365 Developer - Full remote - contractor in USD

For an international project in Chennai, we are urgently looking for a Full Remote (Senior) Senior MS Dynamics 365 Developer with +8 years of experience.

We are looking for a motivated contractor. Candidates need to be fluent in English.

Tasks and responsibilities :

• Basic configuration and setup for the new / existing Service desk / Business unit;
• Customizable configuration using form editor, business rules, workflows, PowerApps and Power Automate;
• Enhanced customizations using Plugins, Custom Workflows, jQuery, JavaScript, XRM controls, UCI framework;
• Creating dashboards and reports using standard OOB feature or Power BI;
• Building Custom Application using PowerApps;
• Configuring queues and routing rules like skill, content area, agent availability for auto triaging
• Building multiple channel capabilities like Email, Web, portal, etc.;
• Building Self Service / Custom Portal with knowledge management capabilities to help users in raising the queries and to check the status of their queries;
• Building Integrations with ESB Service, Flat files, and other internal applications;
• Perform unit testing and support integration testing and fix defects and issues in a timely manner;
• Support and maintain the production environment, fix issues raised by the business users;
• Testing should cover Test cases for Regression Testing, Performance Testing and Load Testing;
• Support and maintain the production environment, fix issues raised by the business users;
• Analyze and document the impact of any new change request or fix requested by the business users
• Provide troubleshooting / technical support;
• Actively participate in design and analysis sessions to ensure sound team decision-making;
• Support system and user acceptance testing activities, including issue resolution;
• Complete technical documentation to ensure system is fully documented;
• Share best practices and lessons learnt from past implementation efforts;

Profile :