SAS - Cloud Technical Lead - ITIL Certified

Description :

Position : Cloud Technical Lead.

Location : Mumbai.

Role Description : What We Do :

At SAS were the leader in analytics.

Through our software and services, we inspire customers around the world to transform data into intelligence.

Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live.

The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations.

This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs.

The team is accountable for ensuring excellent customer experience for all SAS Cloud customers.

Be part of something exciting and join SAS working within our CIS business unit.

What Youll Do :

As a Cloud Technical Lead in SASs Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments, that that includes :

• Responsibility of all aspects of our hosted and remote managed SAS application environments.
• Work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service.
• Leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to release production into operations.
• Partner with SAS Cloud Services Delivery and Project Managers to work through any technical obstacles the customer may experience.
• You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria.
• Through documentation, automation, and knowledge management, you will respond quickly and efficiently to operational incidents or any issues reported.
• You will work with global R&D, Product, Technical Support, and CIS teams to ensure customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.
• You will collaborate with the teams in technical effort estimation phase of the project delivery, and contribute to improve quality, efficiency and automation around service delivery tasks.
• A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.

Key Responsibilities :

To take responsibility for :

Reporting To :

Expected Experience and Background :

(ref : hirist.tech)