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Information Technology Application Specialist
Information Technology Application SpecialistWorldwide Flight Services (WFS) • India
Information Technology Application Specialist

Information Technology Application Specialist

Worldwide Flight Services (WFS) • India
3 days ago
Job description

Role Overview

WFS is looking for a passionate Business System Analyst to join our IT organization in Bengaluru, with a medium-term objective of contributing to the growth of the Indian Cargo market. The Business System Analyst will manage the portfolio of business applications, act as a subject matter expert on the cargo management system (ERP / logistics / supply chain) / Warehouse Management System and plays an active role in transforming and evolving business applications to support cargo operations.

Key Responsibilities

Business Applications Management

  • Manage the portfolio of business applications in Bengaluru, building a service model with clearly defined roles and responsibilities.
  • Requirement gathering from business owners and translate the requirements for development for ERP vendors.
  • Ensure effective support and administration services for front-end and back-end solutions and API integration.
  • Oversee system evolution through a structured Change Management process.

CMS Centre of Expertise

  • Establish a Centre of Expertise for CMS / WMS applications preferably KALE suite (ACS and Galaxy), injecting knowledge into the WFS organization.
  • Act as a subject matter expert for business applications.
  • Train and support internal stakeholders in the effective use of CMS / WMS solutions.
  • Transformation & Projects

  • Actively participate in the transformation of business-related applications, assuming roles such as Project coordinator or similar.
  • Collaborate with internal stakeholders and global IT to ensure business applications meet operational requirements.
  • Align IT projects with business goals, ensuring on-time delivery and operational impact.
  • Vendor & Release Management

  • Manage relationships with software vendors, ensuring smooth release management processes.
  • Coordinate upgrades, patches, and system enhancements with internal and external teams.
  • Track vendor performance against service expectations and escalate issues where necessary.
  • Security & Compliance

  • Apply application security principles to business applications, ensuring compliance with security standards.
  • Support audits, risk assessments, and documentation related to business systems.
  • Implement controls to safeguard sensitive data across applications.
  • Qualification

  • Education – Education – BCA / MCA Graduate / Postgraduate degree in Computer Science, Information Technology, or a related discipline.
  • Experience – 2–4 years of proven experience as a Business Analyst or Application Manager and handling Cargo application / ERP / logistics / supply chain systems, preferably within logistics, aviation, or related industries.
  • P rocess Modelling – Strong experience in process modelling with expertise in tools such as Microsoft Visio, Enterprise Architect, or other modelling platforms (desirable).
  • Requirements Gathering – Hands-on experience in eliciting and documenting user and business requirements, including the design and coordination of software / technology trials and proofs of concept.
  • SDLC Knowledge – Solid understanding of the Software Development Life Cycle (SDLC), with a strong focus on functional design. Experience in non-functional design will be considered an advantage.
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