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Synez Technologies - ServiceNow Business Analyst - ITSM

Synez Technologies - ServiceNow Business Analyst - ITSM

Synez TechnologiesBangalore
30+ days ago
Job description

Synez Technologies is looking for a seasoned ServiceNow Business Analyst with a strong background in ITSM processes and enterprise ServiceNow implementations. The ideal candidate will play a key role in understanding client needs, translating them into actionable requirements, and working closely with development teams to deliver scalable, high-quality ServiceNow solutions.

Key Responsibilities :

  • Engage with stakeholders to gather, analyze, and validate business and functional requirements related to ITSM processes.
  • Translate business needs into functional specifications, user stories, and acceptance criteria that can be used by the development team.
  • Facilitate client workshops, product demonstrations, requirement walkthroughs, and user acceptance testing (UAT) sessions.
  • Prepare high-quality functional documentation including process flow diagrams, BRDs, user guides, and reporting dashboards.
  • Act as a bridge between business stakeholders and the ServiceNow development team to ensure alignment and smooth project delivery.
  • Collaborate with project managers, QA teams, and ServiceNow developers to ensure timely and effective implementation of solutions.

Must-Have Skills

  • In-depth understanding of ITIL processes and ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Knowledge Management, etc.).
  • Proven track record as a Business Analyst in ServiceNow or ITSM-related projects.
  • Strong analytical, documentation, and process modeling skills.
  • Excellent verbal and written communication skills for effective stakeholder management.
  • Experience working in Agile / Scrum environments, with tools such as JIRA and Confluence.
  • Ability to manage multiple priorities in a fast-paced, client-facing environment.

    • Nice to Have

  • ServiceNow Business Analyst or ITIL certifications.
  • Experience with additional ServiceNow modules (HRSD, CSM, ITOM, etc.).
  • Familiarity with scripting or configuration on the ServiceNow platform.
  • Exposure to enterprise transformation or digital workflow projects.

    • Why Join Synez Technologies?

  • Be part of a growing, dynamic ServiceNow practice focused on innovation and excellence.
  • Work on enterprise-grade ITSM implementations across diverse industries.
  • Thrive in a collaborative work culture that promotes learning, certifications, and career growth.
  • Enjoy a flexible work environment, competitive compensation, and strong leadership support.

    • ref : hirist.tech)

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