Telecaller ( Rajkot )

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Telecaller job description typically involves engaging with customers (both existing and potential) via phone providing information answering questions and driving sales or generating leads. They are the "voice" of the company responsible for creating a positive customer experience and building relationships.

Key Responsibilities and Duties :

Making outbound calls : Reaching out to potential customers following up on leads and promoting products / services.

Handling inbound calls : Answering customer inquiries resolving issues and providing support.

Generating leads : Identifying potential customers and qualifying them for sales or appointment scheduling.

Following scripts and guidelines : Ensuring consistent messaging and professionalism in all customer interactions.

Maintaining accurate call records : Documenting interactions and updating CRM systems.

Educating customers : Providing information about products services features and benefits.

Resolving customer complaints : Addressing concerns professionally and efficiently.

Building rapport : Establishing positive relationships with customers and ensuring a positive experience.

Following up on leads : Reminding customers of appointments providing updates and ensuring leads are converted into sales.

Meeting sales targets : Achieving individual and team goals through effective telecalling.

Complying with regulatory and legal guidelines : Adhering to all applicable laws and regulations for telemarketing.

Providing feedback to improve products or services : Gathering insights from customer interactions to help the company improve.

Required Skills and Qualifications :

Excellent communication skills :

Strong verbal and written communication ability to listen actively and adapt to different customer personalities.

Interpersonal skills :

Ability to build rapport connect with customers and create a positive experience.

Customer service skills :

Ability to handle complaints resolve issues and provide excellent customer support.

Sales skills :

Ability to understand customer needs present product benefits and close sales.

Basic computer skills :

Familiarity with CRM systems and other software used for telecalling.

Adaptability and patience :

Ability to handle rejection and deal with a variety of customer types.

Ability to learn and follow scripts :

Ability to quickly learn about products and services and follow established guidelines.

Understanding of telemarketing regulations :

Knowledge of laws and regulations related to telemarketing and telecalling.

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 15000 - 20000