ServiceNow ITOM Developer

Job Title : ServiceNow ITOM : 8+ Type : Type : Us :

We are seeking an experienced ServiceNow ITOM Expert / Developer to join our team. The successful candidate will be responsible for designing, developing, and implementing ServiceNow ITOM solutions to meet business Responsibilities :

• Design, develop, and implement ServiceNow ITOM solutions.
• Collaborate with stakeholders to understand business requirements.
• Develop and maintain technical documentation.
• Troubleshoot and resolve complex technical issues.
• Provide technical guidance and support to junior Skills :
• 8+ years of experience in ServiceNow development and implementation.
• Strong knowledge of ServiceNow ITOM modules (e.g., Service Mapping, Event Management).
• Experience with ServiceNow development best practices (e.g., coding standards, testing).
• Strong problem-solving and analytical skills.
• Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications.
• Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards.
• Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components.
• Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management, and CMDB (Configuration Management Database)
• Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB.
• Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management.
• Develop and maintain integrations between ServiceNow and other monitoring tools and systems.
• Integrate ServiceNow with other systems and applications as needed. Develop and maintain integrations using web services, APIs, and other integration technologies.
• Work closely with cross-functional teams, including system administrators, business analysts, and quality assurance teams, to deliver high-quality solutions.
• Collaborate with stakeholders to gather feedback and make necessary adjustments to meet evolving business needs.
• Create and maintain technical documentation, including design specifications, user guides, and test plans.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting and resolving issues in a timely manner.

ref : hirist.tech)