Job Title : Process Manager – Debt Collection for Bank of Baroda
Location : Lucknow and bangalore
Company : Bank of baroda
About the Role
We are seeking a highly skilled Process Manager – Debt Collection to design, optimize, and manage end-to-end debt collection processes. The ideal candidate will bring strong process excellence expertise, regulatory understanding, and data-driven decision-making skills to improve efficiency and enhance overall collection performance.
Key Responsibilities
1. Process Design & Optimization
- Develop, document, and implement Standard Operating Procedures (SOPs) for debt collection.
- Review and analyze existing processes to identify bottlenecks and areas for improvement.
- Collaborate with cross-functional teams (Risk, Compliance, IT, etc.) to redesign and integrate processes seamlessly.
2. Performance Monitoring & Reporting
Define and track KPIs to measure process effectiveness.Analyze collection performance trends and suggest actionable insights.Prepare and present performance reports and improvement recommendations to senior management.3. Regulatory Compliance
Ensure all debt collection processes comply with RBI guidelines and internal policies.Regularly update processes in line with regulatory changes.Coordinate with legal and compliance teams to maintain fair and transparent collection practices.4. Process Improvement Initiatives
Lead improvement projects using Lean, Six Sigma, or other continuous improvement methodologies.Introduce technology-driven automation solutions to enhance efficiency.Identify opportunities to reduce operational costs while improving collection outcomes.5. Vendor Management
Coordinate with external collection vendors to ensure alignment with internal standards.Monitor vendor SLA performance and adherence to approved processes.Implement process controls to integrate vendor activities seamlessly into the overall strategy.6. Risk Management
Identify and mitigate operational, reputational, and compliance risks.Develop contingency plans for high-risk scenarios.Ensure processes are designed to handle fluctuations in debt portfolios and market changes.7. Stakeholder Collaboration
Work closely with Risk, Finance, IT, Legal, and Compliance teams to align processes with business goals.Coordinate with the MIS team to ensure accurate reporting and data-driven decisions.Qualifications
Bachelor’s / Master’s degree in Business, Finance, Operations, or related field.5–10 years of experience in process management, preferably in banking or debt collection.Strong understanding of RBI regulations and compliance requirements.Experience with Lean, Six Sigma, or continuous improvement frameworks is a plus.Excellent analytical, stakeholder management, and communication skills.How to Apply
Interested candidates can share their updated resume at :