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Process manager for bank of baroda
Process manager for bank of barodaT&M Services Consulting Pvt Ltd • Bengaluru, Karnataka, India
Process manager for bank of baroda

Process manager for bank of baroda

T&M Services Consulting Pvt Ltd • Bengaluru, Karnataka, India
4 hours ago
Job description

Job Title : Process Manager – Debt Collection for Bank of Baroda

Location : Lucknow and bangalore

Company : Bank of baroda

About the Role

We are seeking a highly skilled Process Manager – Debt Collection to design, optimize, and manage end-to-end debt collection processes. The ideal candidate will bring strong process excellence expertise, regulatory understanding, and data-driven decision-making skills to improve efficiency and enhance overall collection performance.

Key Responsibilities

1. Process Design & Optimization

  • Develop, document, and implement Standard Operating Procedures (SOPs) for debt collection.
  • Review and analyze existing processes to identify bottlenecks and areas for improvement.
  • Collaborate with cross-functional teams (Risk, Compliance, IT, etc.) to redesign and integrate processes seamlessly.

2. Performance Monitoring & Reporting

  • Define and track KPIs to measure process effectiveness.
  • Analyze collection performance trends and suggest actionable insights.
  • Prepare and present performance reports and improvement recommendations to senior management.
  • 3. Regulatory Compliance

  • Ensure all debt collection processes comply with RBI guidelines and internal policies.
  • Regularly update processes in line with regulatory changes.
  • Coordinate with legal and compliance teams to maintain fair and transparent collection practices.
  • 4. Process Improvement Initiatives

  • Lead improvement projects using Lean, Six Sigma, or other continuous improvement methodologies.
  • Introduce technology-driven automation solutions to enhance efficiency.
  • Identify opportunities to reduce operational costs while improving collection outcomes.
  • 5. Vendor Management

  • Coordinate with external collection vendors to ensure alignment with internal standards.
  • Monitor vendor SLA performance and adherence to approved processes.
  • Implement process controls to integrate vendor activities seamlessly into the overall strategy.
  • 6. Risk Management

  • Identify and mitigate operational, reputational, and compliance risks.
  • Develop contingency plans for high-risk scenarios.
  • Ensure processes are designed to handle fluctuations in debt portfolios and market changes.
  • 7. Stakeholder Collaboration

  • Work closely with Risk, Finance, IT, Legal, and Compliance teams to align processes with business goals.
  • Coordinate with the MIS team to ensure accurate reporting and data-driven decisions.
  • Qualifications

  • Bachelor’s / Master’s degree in Business, Finance, Operations, or related field.
  • 5–10 years of experience in process management, preferably in banking or debt collection.
  • Strong understanding of RBI regulations and compliance requirements.
  • Experience with Lean, Six Sigma, or continuous improvement frameworks is a plus.
  • Excellent analytical, stakeholder management, and communication skills.
  • How to Apply

    Interested candidates can share their updated resume at :

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    Manager • Bengaluru, Karnataka, India

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